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  • Viewpoint
    Oct. 17, 2017

    On September 7, Amazon announced its intent to establish a second headquarters in North America – one that it states will be an equal to Seattle and that it expects to employ up to 50,000. It…
  • Location Spotlight
    Oct. 13, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Viewpoint
    Sep. 26, 2017

    In April 2016, the European Parliament adopted the European Union General Data Protection Regulation (GDPR, officially EU 2016/679), which will come into effect in May 2018. The regulation replaces the 1995 EU Data Protection Directive (DPD)…
  • Location Spotlight
    Aug. 28, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    Aug. 28, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    Aug. 25, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Webinar Deck
    Aug. 21, 2017

    As most of us know first hand, the global services industry is in the midst of interesting times. Disruptions, such as digital technologies, regulatory changes, and geo-political dynamics are challenging the way services are delivered as…
  • Viewpoint
    July 27, 2017

    The Brexit referendum, initiated in June 2016, saw the population of United Kingdom voting to exit the European Union. With several concerns raised by businesses in the aftermath, the contact center industry also found itself facing…
  • Viewpoint
    June 23, 2017

    On June 16, Amazon announced its intention to acquire Whole Foods for US$13.7 billion, signaling not only a commitment to expanding its retail ambitions, but also its belief in leveraging digital to transform business models. Given…
  • Location Spotlight
    June 12, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    June 06, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Blog
    May 30, 2017

    The GIC model has evolved significantly over the last decade, and is gearing up for the third wave of evolution – GIC 3.0, as some are calling it – driven by GICs’ strong desire to move…
  • Blog
    April 01, 2017

    As disclosed in a pre-dawn Tweet this morning by President Trump, Everest Group has launched a new, alternative facts-based research service line. The goal of the “AlternaFacts” research team is to arm global sourcing executives with…
  • Location Spotlight
    March 24, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Blog
    March 20, 2017

    With the uncertain political situation in the Philippines and the comments President Duterte has made about distancing from the United States militarily to align closer to China and Russia, many are concerned about what this means…
  • Location Spotlight
    March 13, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Webinar Deck
    Feb. 21, 2017

    On February 16, Everest Group hosted a one-hour webinar that offered insights on the global services industry. Key themes discussed were: How did the global services industry fare in 2016? What new trends arose and what…
  • Blog
    Feb. 01, 2017

    The Philippines has been in the news a lot lately, for a range of negative reasons. But is its risk profile becoming such that U.S. enterprises should stop evaluating it as a global sourcing destination, or…
  • Thematic Report
    Oct. 14, 2016

    Rising adoption of digital services is bringing fundamental shifts in GIC operating models. While GICs are striving to align their talent models with emerging business needs, there are still gaps that require GICs to recalibrate their…
  • Blog
    Sep. 06, 2016

    In early August, I participated in the 13th Brookings Blum Roundtable on Global Poverty, which focused on “The future of work in the developing world.” Our earlier work on Impact Sourcing with the Rockefeller Foundation was…

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