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  • Thematic Report
    Nov. 03, 2020

    Digital technologies continue to dramatically reshape industries, and it is evident that the future of global services delivery is digital. Enterprises continue to invest extensively in Data and Analytics (D&A) services delivery to overhaul their existing…
  • Thematic Report
    Oct. 27, 2020

    In recent years, engineering services has experienced steady growth across enterprise spend and global sourcing. Enterprises continue to invest in emerging technologies (such as AI, blockchain, nanotechnology, and 5G) and combine them with traditional engineering areas…
  • State of the Market
    Oct. 23, 2020

    COVID-19 has had a significant impact on IT services globally, as seen in enterprise demand reductions, supply chain disruptions, challenges to business continuity, cybersecurity risks, and services continuity challenges. Application services has not been spared; however,…
  • Provider Compendium
    Sep. 30, 2020

    Organizations are leveraging cloud-native application development techniques to improve software development and deployment cycles, deployment frequency, and the quality and relevance of software releases to enable better alignment with business objectives. These techniques have supported both…
  • PEAK Matrix®
    Aug. 21, 2020

    Organizations are leveraging cloud-native application development techniques to improve software development and deployment cycles, deployment frequency, and the quality and relevance of software releases to enable better alignment with business objectives. These techniques have significantly supported…
  • Location Spotlight
    June 12, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Blog
    May 05, 2020

    To gain – and retain – competitive advantage, enterprises are increasingly tapping their Global Business Services (GBS) centers to build innovative, future-ready capabilities. But what are the characteristics of truly innovative GBS organizations? What sets a…
  • Pinnacle Model®
    March 31, 2020

    This report is available only to GICs & Shared Services members. For information on membership, please contact us Innovation is no longer a buzz word. Technological disruptions have made it more important than ever for organizations…
  • Thematic Report
    March 20, 2020

    Despite service providers ramping up investments to enhance their digital capabilities, the proportion of satisfied enterprise customers continues to decrease, having fallen five percentage points over the past year. Factors such as technology delivery and domain…
  • State of the Market
    Feb. 20, 2020

    Enterprises aiming to jump on to the transformation bandwagon are exploring the latest technologies to provide them competitive advantage and differentiation. In this scenario, Quality Assurance (QA) teams are increasingly taking the lead in ideating on…
  • Blog
    Jan. 31, 2020

    At the very beginning of 2020, we launched our Pinnacle Model analysis focused on innovation in shared services centers (SSCs)…also referred to as Global In-house Centers (GICs). This ground-breaking research identifies the characteristics of Pinnacle GICs™…
  • Viewpoint
    Jan. 31, 2020

    A recent cluster of pneumonia cases first identified in Wuhan, the capital of China’s Hubei province, were caused by a novel coronavirus (nCoV). The virus has shown evidence of human-to-human transmission, and its transmission rate has…
  • Viewpoint
    Jan. 14, 2020

    On January 12, 2020, a small volcano (Taal), south of Metro Manila, spewed a massive plume of ash and steam, drowning dozens of towns and cities, including the main business district of Makati City, in ash…
  • Viewpoint
    Jan. 06, 2020

    In recent years, technology has evolved exponentially to offer hitherto unimaginable opportunities. The accelerating pace of change makes innovation far more accessible and scalable. At the heart of this change lies data and information. Organizations have…
  • PEAK Matrix®
    Dec. 13, 2019

    Analytics adoption across enterprises of all sizes is soaring with “data-to-decisions” journey as a strategic focus area. Data is emerging as a key enterprise asset and businesses are asking for value out of the terabytes of…
  • PEAK Matrix®
    Nov. 29, 2019

    Enterprises aiming to jump on the transformation bandwagon are exploring the latest technologies to provide them competitive advantage and differentiation. In this scenario, Quality Assurance (QA) teams are increasingly taking the lead in ideating on future…
  • Blog
    Sep. 13, 2019

    Enterprises are increasingly embracing DevOps to enhance their business performance by accelerating their software time-to-market. In principle, DevOps covers the entire spectrum of Software Development Life Cycle, SDLC, activities from design through operation. But, in practice,…
  • PEAK Matrix®
    Aug. 30, 2019

    Data and analytics (D&A) capabilities across the value chain, ranging from storage, computation, and insight generation, have made a leap forward in recent years. Digital native organizations are capitalizing on these technology advancements in a big…
  • PEAK Matrix®
    July 03, 2019

    DevOps advocates collaboration amongst the development, operations, and testing teams to help enterprises improve their software development and deployment cycles. Though in recent years, we have been witnessing a shift in the market wherein enterprises are…
  • Location Spotlight
    June 06, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…

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