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  • Location Spotlight
    Oct. 03, 2019

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Blog
    Sep. 27, 2019

    As we presented in a recent blog, shared services centers (SSCs) – or what we refer to as Global In-House Centers (GICs) – must create their own innovation team to support their parent enterprises’ innovation agenda.…
  • Location Spotlight
    Sep. 25, 2019

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Webinar Deck
    Aug. 28, 2019

    On August 28, Everest Group hosted a webinar titled, "Key Trends Shaping and Disrupting the Landscape of Global Services Locations." Multiple forces are driving unprecedented disruption of existing service delivery locations, including disruptive technologies, intensifying competition…
  • Blog
    Aug. 27, 2019

    In order to evolve from cost enablers to strategic partners that can drive competitive advantage, shared services centers (SSCs) – what we call Global In-House Centers (GICs) – must support their parent enterprises’ innovation agenda. And…
  • Accelerator
    June 27, 2019

    This report is available only to GICs & Shared Services (GIC/SS) members. For information on membership, please contact us Enterprises initially leveraged Global In-house Centers (GICs) to take advantage of labor cost arbitrage. Over the years,…
  • Thematic Report
    June 18, 2019

    Given the massive adoption of digital services that the global services industry has witnessed in the last few years, it is clear that the “future is digital.” As market players plan to walk up the transformation…
  • Location Spotlight
    June 06, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    June 04, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    May 30, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    May 29, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Blog
    May 22, 2019

    Long gone are the days of selecting offshore/nearshore service delivery locations with a regional/local interpretation of demand, a focus on cost savings, and an emphasis on service delivery in and of itself. Today, it is evolving…
  • Location Spotlight
    May 17, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    March 15, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    March 08, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Viewpoint
    Feb. 13, 2019

    Global service delivery strategy is expected to change radically, driven by evolving market dynamics, cost and margin pressures, and environmental constraints. Increasingly, players have started to prepare location-based strategies to drive enterprise-wide transformation. However, a common pitfall…
  • Blog
    Jan. 28, 2019

    Supporting enterprises’ innovation agendas is no longer simply an opportunity for in-house shared services centers – what we call global in-house centers (GICs); it’s fast becoming a competitive imperative. And, contrary to popular perception, cracking the…
  • Pinnacle Model®
    Nov. 27, 2018

    The rise of next-generation technologies, such as mobility, analytics, cloud, automation, and other enabling technologies, offers GICs a unique opportunity to drive their enterprises’ digital agendas. While most GICs are in the early- to mid-stages of…
  • Location Spotlight
    Nov. 26, 2018

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Webinar Deck
    Oct. 16, 2018

    On October 16, Everest Group hosted a one-hour webinar titled, Is Your Shared Services Center / GIC Driving the Digital Agenda? Businesses around the globe are exploring and adopting digital services at a record pace, driven…

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