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  • Event
    Feb. 17, 2021

    Everest Group's Amy Fong and Michel Janssen and will present the keynote session at  IAOP OWS21. The theme of this year's event – which will be virtual –  is Change is Good: Transformation Through Technology &…
  • Webinar Deck
    Feb. 12, 2021

    On February 11, Everest Group hosted a webinar titled, "Are You Getting the Most Out of Your Strategic Supplier Relationships?" The most successful procurement organizations focus on value optimization — particularly with their most strategic suppliers…
  • Accelerator
    Feb. 09, 2021

    The HR services category consists of processes such as employee benefits, talent management, recruitment, payroll, and learning and development services. Technological advances and an increasing focus on the softer aspects of people management are increasingly transforming…
  • Blog
    Feb. 05, 2021

    Service-level agreements (SLAs) today should be established to ensure that service provider performance aligns not only with mutually agreed-upon terms but with clear benchmarks and service levels that match a company’s business goals. These days, agility…
  • Thematic Report
    Jan. 12, 2021

    Our unique Key Issues in Global Sourcing reports are based on annual surveys that capture the pulse of the market on major aspects of the global sourcing industry. This report presents the results of a study…
  • Accelerator
    Dec. 28, 2020

    Finance & Accounting (F&A) is one of the most important organizational functions that plays a key role in managing ongoing activities such as monetary transactions, ensuring tax and regulatory compliance, and supporting the business in future…
  • Accelerator
    Dec. 23, 2020

    Customer Experience Management (CXM) includes interactions with customers (both external and internal) and involves a structured multi-channel and remote communication approach. These interactions can be direct or indirect. CXM services go beyond the traditional Contact Center…
  • Accelerator
    Dec. 21, 2020

    The digital workplace is a virtual version of the traditional workplace that provides personalized services and all the data and applications required by an employee on any device, so that he or she has the flexibility…
  • Dec. 18, 2020

    This Virtual Roundtable Discussion Summary is available only to Outsourcing Excellence members. For information on membership, please contact us. Everest Group regularly organizes virtual sessions in which senior executives from enterprises convene to share experiences and…
  • Webinar Deck
    Nov. 19, 2020

    On November 19, Everest Group hosted a webinar titled, "Managing Services Categories for Maximum Value." Services spend is significant for most companies, but few have developed strong category management capacities for services categories. And when they…
  • Pinnacle Model®
    Nov. 18, 2020

    This report is available only to Outsourcing Excellence members. For information on membership or purchase, please contact us The procurement function is at various stages in its services sourcing journey – many organizations have robust capabilities…
  • Executive Briefs
    Nov. 18, 2020

    This report is available only to Outsourcing Excellence members. For information on membership or purchase, please contact us For most companies, services spend is a significant portion of third-party costs, yet often procurement capabilities are focused…
  • Webinar Deck
    Oct. 21, 2020

    On October 21, Everest Group hosted a webinar titled, "Pricing: Key Trends You Can’t Ignore for 2021." As they say, hindsight is 20/20, and this year is no exception. In this webinar, we’ll look at what…
  • Accelerator
    Sep. 11, 2020

    This report is available only to Outsourcing Excellence members. For information on membership, please contact us The key goals of a procurement organization are to reduce costs, manage risks, and create business value. Category management is a…
  • Pinnacle Model®
    Sep. 11, 2020

    This report is available only to Outsourcing Excellence members. For information on membership or purchase, please contact us Contingent Workforce Management (CWM) is a relatively mature area, and most enterprises are currently struggling to achieve benefits…
  • Executive Briefs
    July 17, 2020

    This report is available only to Strategic Outsourcing & Vendor Management members. For information on membership or purchase, please contact us Multiple organizations have set up a Vendor Management Office (VMO) to manage their vendor relationships…
  • Webinar Deck
    July 16, 2020

    On July 16, Everest Group hosted a webinar titled, "6 Key Considerations to Future-Proof Your Outsourcing Portfolio." With the impact of COVID-19 still threatening the economy, business leaders are facing pressure from every direction. An increase…
  • Executive Briefs
    July 09, 2020

    This report is available only to Strategic Outsourcing & Vendor Management members. For information on membership or purchase, please contact us In this executive brief, Everest Group analysts provide the benefits and best practices of implementing…
  • Webinar Deck
    May 28, 2020

    On May 28, Everest Group hosted a webinar titled "Outsourcing Pricing: Key Opportunities to Improve Costs Now." When it comes to outsourcing pricing, do you know what you don’t know? The method and manner of pricing…
  • Executive Briefs
    March 24, 2020

    This report is available only to Strategic Outsourcing & Vendor Management members. For information on membership or purchase, please contact us Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry…

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