Change is risky

Trends in IT services are meaningless without the insight to put them into context
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We remove risk as you assess information technology innovation opportunities and realities

In an environment with rapidly evolving user expectations and an increasingly competitive landscape, decisions around IT services sourcing, integration, governance, and optimization are critical. We offer unparalleled depth and breadth of coverage and analysis of next-gen technologies – presented within the context of your organization.

Our Information Technology Services (ITS) expertise

Application services

Application services organizations are under immense pressure to respond rapidly to market changes to help transform business models and deliver business value, and the digital age requires a fundamental shift across key principles that form the building blocks of evolution. Our expertise helps you consider the technology solutions, providers, products, and talent to accelerate your journey.

Digital services

The inevitable march of digitalization is impacting every aspect of the business - from the boardroom to the back office. IT leaders need to find ways to separate the hype from reality and leverage the best practices to effectively – and efficiently – take advantage of the opportunities. Our expertise helps you understand today's and tomorrow's technologies so you can lead with confidence.

Cloud and infrastructure

The focus of cloud and infrastructure services is shifting from pre-defined IT SLAs and TCO management to improving business metrics. To do so, infrastructure services need to be underpinned by AI, analytics, and automation to drive self-healing/self-configuring systems that can dynamically and autonomously adapt to changing business needs. Our expertise can help you identify the providers, services, and tools you need to drive this transition.

Digital transformation

How an organization thinks about and responds to technology and innovation is perhaps the best indicator of its ability to compete. The path to market leadership is paved with a clearly defined and compelling destination; smart, practical technology decisions; and effective change management.

Industry-specific technology services

Optimizing global information technology services in banking and financial services, insurance, healthcare, and life sciences processes requires insights and expertise in processes unique to those industries. We cover all geographies and disruptions created by new regulations and changing technologies.

With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Dedicated consulting support

For those who may not have the expertise or resources to navigate portions of their journey.

Our latest thinking

Global Services Market - Key Characteristics
Market Insights™

Global Services Market: Key Characteristics

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How COVID-19 Will Impact IT Services in the Banking and Financial Services (BFS) Industry

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Are IT Buyers Pushing for Discounts Due to the Pandemic?

Our ITS experts

Recent Information Technology Services reports

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Enterprise Blockchain State of the Market 2020 – Rise of the Network Resource Planner (NRP)

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BFS Risk and Compliance IT Services PEAK Matrix® Assessment 2020: Building Cloud-based Data Infrastructure for Intelligent Real-time Controls

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Salesforce Services Provider Compendium 2020

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Digital Services State of the Market Report 2020 | Digital Transformation: Triumph Beyond Technology Adoption

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With you on the journey | Insights

Learn more about how our data, insights, and benchmarks can help you on your journey.
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With you on the journey | Workshops

Learn more about how our strategic workshops can help you on your journey.
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With you on the journey | Execution

Learn more about how our guided execution support can help you on your journey.
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With you on the journey | Consulting

Learn more about how our dedicated consulting support can help you on your journey.
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