GBS / Shared Services Leader

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Everest Group guides and empowers GBS/shared services leaders to achieve their most critical objectives.

Preparing GBS to deliver next-level value while adapting to dynamic business challenges
Driving enterprise adoption of the transformative potential of GBS
Developing and retaining top talent in a hybrid workforce environment
Integrating the latest technologies into delivery models to boost returns
Defining the optimal scope to maximize value creation
Measuring and communicating the broader value GBS provides

We provide data-driven insights to power your GBS/shared services decisions.

Market Insights

We leverage the most comprehensive GBS benchmarking data in the industry, giving you a unique advantage in understanding operational trends and market dynamics.
Dedicated Expertise

Our specialized team of GBS analysts is committed to delivering actionable insights that drive operational excellence and organizational value.
Comprehensive Support

From strategy to execution, we provide tailored guidance to help you optimize delivery models, overcome challenges, and achieve measurable outcomes.

Who is our GBS and shared services research for?

Everest Group’s GBS research is designed for GBS and shared services leaders who want to enhance operational excellence, adapt to change, and drive measurable organization-wide impact. It’s for decision-makers ready to transform its organization and create lasting value.

Ready to transform your GBS strategy with Everest Group?

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The right resources to guide you on your journey

GBS / shared services membership

GBS / shared services membership

Our analysis informs your thinking about the newest technologies, global talent and locations, and ways to optimize your operations and increase your contribution to the organization.
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PEAK Matrix®

PEAK Matrix®

PEAK Matrix® reports assess service provider capabilities, including their strategies and investments that distinguish leaders.
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Pinnacle Model®

Pinnacle Model®

Compare talent strategies and benchmark against peers to maximize your enterprise’s impact.
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Why do clients choose Everest Group?

“Everest Groups’ GBS research is invaluable to our everyday support. It’s especially valuable to be able to reach out to an analyst and get fast answers to our tough challenges."

“Everest Group’s GBS membership delivers solid, actionable information – presented by leading experts in the field. It’s so helpful to finally have clarity and confidence on the right way to move forward.”

“I’m astounded by the comprehensiveness and quality of the reports in the GBS offerings. Everyone who has responsibility for a GBS center should absolutely make this part of their toolkit.”

Join the conversation on GBS, shared services, and GICs

Engage with industry experts through webinars, workshops, and events designed to help you navigate GBS challenges, optimize operations, and drive enterprise-wide impact.

Conferences