Global Business Services and Global Capability Centers

Shape the future of your business operations

Drive operational efficiency, unlock value creation, and future-proof your organization with insights and strategies tailored to Global Business Services and Global Capability Center leaders

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We guide GBS and GCC leaders to achieve their most critical objectives by:

Preparing GBS and GCCs to deliver next-level value while adapting to dynamic business challenges
Driving enterprise adoption of the transformative potential of GBS and GCCs
Developing and retaining top talent in a hybrid workforce environment
Integrating the latest technologies into delivery models to boost returns
Defining the optimal scope to maximize value creation
Measuring and communicating the broader value GBS and GCCs provides

Research built for Global Business Services and Global Capability Centers leaders

Everest Group’s GBS and GCC research is designed for leaders who want to enhance operational excellence, adapt to change, and drive measurable organization-wide impact. It’s for decision-makers ready to transform their organization and create lasting value.

Ready to transform your strategy with Everest Group?

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We provide data-driven insights to power your GBS and GCC decisions

Market insights

Powered by deep GBS and GCC benchmarking data, we help you understand how operations and market dynamics are shifting and where to focus next.
Dedicated expertise

Our specialized team of analysts is committed to delivering actionable insights that drive operational excellence and organizational value.
Comprehensive support

From strategy to execution, we provide tailored guidance to help you optimize delivery models, overcome challenges, and achieve measurable outcomes.

How we help

The right resources to guide you on your journey

GBS / shared services membership

Our analysis informs your thinking about the newest technologies, global talent and locations, and ways to optimize your operations and increase your contribution to the organization.

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PEAK Matrix®

PEAK Matrix® reports assess service provider capabilities, including their strategies and investments that distinguish leaders.

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Pinnacle Model®

Compare talent strategies and benchmark against peers to maximize your enterprise’s impact.

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Complimentary research for Global Business Services and Global Capability Centers leaders

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Why do clients choose Everest Group?

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Invaluable Support

“Everest Groups’ GBS research is invaluable to our everyday support. It’s especially valuable to be able to reach out to an analyst and get fast answers to our tough challenges.”

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Strategic Roadmap

Everest Group’s strategic insights gave us a roadmap to expand value-added services and drive transformational impact.

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Actionable Information

“Everest Group’s GBS membership delivers solid, actionable information – presented by leading experts in the field. It’s so helpful to finally have clarity and confidence on the right way to move forward.”

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Comprehensive Insights

“I’m astounded by the comprehensiveness and quality of the reports in the GBS offerings. Everyone who has responsibility for a GBS center should absolutely make this part of their toolkit.”

Join the conversation

Engage with our expert community through webinars, workshops, and events designed to help you navigate GBS challenges, optimize operations, and drive enterprise-wide impact