Scope
Insights in the report are structured into three sections:
- The current state (where things stand)
- Forces shaping the future
- Foresight (net effect of forces) and forecasts
Our coverage of the IT-BP services industry encompasses 10 segments: six verticals and four geographies.
Verticals include banking, financial services, and insurance; healthcare and life sciences; technology, media, and telecom; manufacturing and retail; public sector; energy, resources, and utilities. Geographies include North America, Europe, Asia Pacific, and rest of the world.
The report also captures structural shifts in service delivery, including the increasing adoption and evolution of Global Capability Centers (GCCs) as a strategic model for insourcing and operational efficiency across regions and sectors.
Contents
Forces & ForesightTM provides in-depth financial forecasts for the services industry, examining ongoing evolution, growth drivers and obstacles, and margin insights for IT-BP providers. Unlike high-level industry overviews, we offer original quantitative predictions across segments to support providers’ strategic planning efforts. The research includes:
- An executive summary forecast and overview of forward-looking forces
- Growth forecasts and a deep dive into driving forces among industry verticals and geographies
- Margin insights and forces defining the future
In addition to core market trends, the report reflects on evolving sourcing models and delivery strategies, including GCC adoption patterns, as providers and enterprises reassess costs, controls, and talent considerations.
This report is part of the Forces & ForesightTM package, which also includes the Forces & ForesightTM video, an interactive benchmarking spreadsheet model, and analyst inquiries.