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Thematic Report May 18, 2026
The Rise of Mid-market Human Capital Management (HCM): What is Driving the Shift?
Mid-market enterprises are increasingly emerging as a strategic growth segment within the Human Capital Management (HCM) landscape as organizations scale operations, formalize HR processes, and modernize workforce management practices. These enterprises are seeking cloud-based platforms that… -
Viewpoint April 30, 2026
AI-powered Global Capability Centers (GCCs): the New Value Engine for Global Enterprises
Global Capability Centers (GCCs) have long served as reliable engines of cost efficiency, skilled talent, and scaled execution, delivering sustained value in an era defined by labor arbitrage and operational excellence. However, in an AI-first enterprise… -
Conference April 20, 2026
Nasscom GCC Summit 2026: The GCC Endgame: Why Orchestration Will Replace Delivery
Date: May 6-7, 2026 Location: The Westin Mumbai, Powai Lake We’re a Proud Strategic Partner As AI reshapes enterprise operations, Global Capability Centers (GCCs) are approaching a fundamental inflection point. The traditional delivery-centric model is no… -
Wipro announced an eight year, US$1 billion engagement with Olam Group, along with the acquisition of Mindsprint, Olam’s internal technology and digital services arm, for US$375 million. On the surface, this is a large outsourcing deal combined with an acquisition. But the structure…
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Webinar April 08, 2026
Accelerating Your GCC Setup: Designing for Speed and Long-term Value
Organizations are rethinking how they drive innovation, resilience, and cost efficiency, accelerating adoption of the Global Capability Center (GCC) model. For companies new to GCCs or in early planning stages, getting the setup right from day… -
Webinar March 17, 2026
Designing Global Capability Center Deals That Win: Differentiated and Resilient Models
Enterprises’ sourcing strategies are undergoing a structural shift as Global Capability Center (GCC) adoption surges and traditional outsourcing slows. With double-digit GCC growth in 2025, and nearly half of new setups involving providers, the model for… -
Enterprises have always faced geopolitical risks, but not in their current form. Today’s environment is a sustained permacrisis, where geopolitical volatility is persistent and delivery decisions must be made in real time rather than through predictable…
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India’s Union Budget 2026-27 marks an important inflection point for global services delivery, not through sweeping reforms, but by quietly removing a persistent source of operational friction. Changes to safe-harbor thresholds, margin standardization, and faster unilateral…
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India’s Union Budget 2026-27 did not come with big headline announcements for the services sector. There were no sweeping tax cuts or dramatic new incentives. Yet, when viewed in context, this Budget quietly improves the environment…
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India’s long-awaited labor law overhaul moved from legislation to implementation in 2025. Several provisions under the Code on Wages, Industrial Relations Code, Code on Social Security, and the Occupational Safety, Health, and Working Conditions Code took…
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Recent currency movements are reshaping global services delivery’s economics. The Indian Rupee’s (INR’s) depreciation against major buyer currencies – including the US dollar, British pound, and euro – has materially improved India’s offshore cost competitiveness, while…
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PEAK Matrix® Nov. 05, 2025
Global Capability Center (GCC) Setup Capabilities in India - PEAK Matrix® Assessment 2025
The Global Capability Center (GCC) setup market continues to gain momentum, with India maintaining its position as the leading destination for GCC setups, supported by its deep talent base, cost efficiency, regulatory maturity, and robust digital… -
The US policy environment in 2025 is gradually reshaping how enterprises, Global Capability Centers (GCCs), and service providers think about global delivery and workforce strategy. While only one of the recent measures is active today, several…
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Blog Nov. 05, 2025
Can Uzbekistan carve out a role in global services delivery?
Uzbekistan, located in the heart of Central Asia, is gradually emerging as a destination of interest for foreign investment in Information Technology (IT) and Business Process Services, even as global services delivery models face disruption. The… -
Webinar Deck Oct. 07, 2025
Webinar Deck: GCC Setups: Evolving Expectations, Engagement Models, and Commercial Strategy
The Global Capability Center (GCC) market is entering a new phase of growth, with over 300 GCC setups in offshore-nearshore regions in the past year, nearly half of which involve provider partnerships. Enterprises are making GCCs… -
Event Oct. 07, 2025
GCC Setups: Evolving Expectations, Engagement Models, and Commercial Strategy
The Global Capability Center (GCC) market is entering a new phase of growth, with over 300 GCC setups in offshore-nearshore regions in the past year, nearly half of which involve provider partnerships. Enterprises are making GCCs… -
LinkedIn Live Sep. 04, 2025
How Award-winning GCCs Deliver Exemplary Value with Ecosystem Collaboration
Enterprises have been under pressure to deliver more with less. As expectations rose and budgets tightened, Global Capability Centers (GCCs) were challenged to drive greater impact across innovation, productivity, and transformation. To meet this demand, leading… -
Global Capability Centers (GCCs) have become a cornerstone of enterprise strategy. In 2024 alone, over 600 new GCCs were launched across global delivery markets, with India leading the charge. Around 50% of these were assisted or…
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