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Parthasarathi Dash
Senior Analyst
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Samreena GC
Senior Analyst
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State of the Market Aug. 11, 2026
Insurance IT Services State of the Market 2026
Insurance carriers are navigating a more complex operating environment shaped by margin pressure, regulatory scrutiny, platform fragmentation, and accelerating AI adoption. Traditional project- and tower-based delivery models are giving way to continuously operated value streams across… -
PEAK Matrix® Sep. 12, 2024
Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 – EMEA
The Customer Experience Management (CXM) market in the EMEA region has been resilient in the face of a difficult macroeconomic environment, driven by the diverse economic landscape and accelerated digital transformation. Specific growth drivers include increased…
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