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      Practice Director

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      Parthasarathi Dash

      Senior Analyst

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      July 21, 2026
      Prabhneet Kaur

      Prabhneet Kaur

      Practice Director

      Reimagining Remote Support: How AI is Shaping Secure, Scalable Employee Experiences for Global Enterprises

      Join Prabhneet Kaur, Practice Director at Everest Group, as she moderates a discussion on how AI is transforming remote support to deliver secure, scalable, and intelligent employee experiences. Explore the future of AI-powered IT support and…
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      May 31, 2026
      Prabhneet Kaur

      Prabhneet Kaur

      Practice Director

      EX meets CX: applying elite customer experience for your employees

      Join Prabhneet Kaur, Practice Director at Everest Group, to explore how Employee Experience (EX) is evolving into a board-level priority and what it takes to build an experience-centric enterprise in the AI era. Register now Key…
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      Jan. 17, 2025
      Shivam Jaiswal

      Shivam Jaiswal

      Senior Analyst
      Prabhneet Kaur

      Prabhneet Kaur

      Practice Director

      The Transformation of ITSM – From Mere Ticket-Filing to a True Business Value Driver

      Remember IT Service Management (ITSM)? If you’re already yawning and imagining that it’s all about filing tickets and fixing issues, then think again.Those days are long gone. ITSM today, is a proactive powerhouse—no longer just designed…

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