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  • NEW
    Blog
    Aug. 03, 2026

    In Part 1 of this series, Why the Migration Clock Has Already Started, we explained why Banking, Financial Services and Insurance (BFSI) enterprises cannot wait for a formal mandate to begin their Post-quantum Cryptography (PQC) migration and estimated a roughly US$7 billion spending opportunity across the top…
  • Blog
    July 21, 2026

    Current state of cryptography in BFSI  Banks, insurers, and capital markets enterprises have been using cryptography for a long time across every important part of their business. It protects everything from mobile payments to complex trading platforms and third-party connections.  …
  • May 12, 2025

    Introduction: The evolving landscapeArtificial Intelligence (AI) is revolutionizing industries, and Private Equity (PE) firms are rapidly adapting to harness its benefits. With record-breaking fundraising and considerable dry powder providing a strong capital base, PE firms are…
  • LinkedIn Live
    June 26, 2024

    Evolving dynamics in the tech talent market have led to an unprecedented talent and skills shortage, leaving enterprises lacking for choice in niche and specialized role fulfillment. To discuss the potential role of technology in alleviating…
  • Viewpoint
    April 16, 2024

    The life science industry’s focus on driving improved customer experiences has steadily grown. Investments to improve customer experiences rank among the top priorities of life sciences enterprises. These enterprises must align customer engagement strategies with the…
  • Provider Compendium
    Dec. 21, 2023

    In response to the global shift in investment priorities toward personalized Customer Experience (CX) post-pandemic, the life sciences commercial technology space is also redirecting its focus. Adapting to the changing landscape, the industry is increasingly leveraging…
  • Provider Compendium
    Oct. 12, 2023

    In the past, the manufacturing industry’s primary focus was on creating standard procedures and managing workers and machines. However, with the advent of Industry 4.0, technology has become more prevalent in many sectors, offering numerous benefits.…
  • PEAK Matrix®
    Aug. 28, 2023

    In the past, the manufacturing industry primarily focused on designing standardized manufacturing procedures and managing labor and mechanical systems. However, the advent of Industry 4.0 has led to the widespread adoption of technology across various sectors,…
  • Thematic Report
    Dec. 04, 2020

    Artificial Intelligence (AI) technologies have been gaining maturity over the last decade, and, today, AI plays an important role in helping enterprises improve the efficiency of their business processes, enhance customer and employee experience, and even…
  • Aug. 07, 2020

    GBS Cost and Performance Benchmarks Book is available only to GBS & Shared Services (GBS/SS) members. For information on membership, please contact us The Cost and Performance Benchmarks Book is an off-the-shelf reference for GBS professionals…
  • Provider Profiles
    July 08, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • State of the Market
    June 22, 2020

    In 2019, when leading economies were experiencing difficulties – the US involved in a trade war with China and the UK facing uncertainty over Brexit – P&C insurers had not yet felt the burden on their…
  • Thematic Report
    Oct. 24, 2019

    Globally, enterprises – across industries – are struggling to manage their supply chains. Whether it is transparency, traceability, or security, enterprises face multiple issues on all fronts. In fact, the enterprise goal of integrating supply chains…
  • State of the Market
    Aug. 07, 2019

    Globally, banks continue to face diverse challenges – rising regulatory costs, decreasing revenue, low customer satisfaction, and stiff competition from FinTechs. The industry is witnessing high growth of technology and digital adoption. Buyers now expect providers…
  • Thematic Report
    March 29, 2019

    Healthcare payers have always been sluggish in making sweeping technology changes and this year is no different. However, the digital solutions have provided payers the perfect combination of investments and the associated ROIs. This report discusses…
  • Thematic Report
    July 27, 2018

    The wealth management industry has traditionally focused on providing personalized advisory services to High Net Worth (HNW) individuals and institutional investors, through a physical and people-heavy model. Rapidly advancing technology, democratization of assets, and Artificial Intelligence…
  • Thematic Report
    May 31, 2018

    Technology is creating entirely new ways of serving the existing needs of customers and is significantly disrupting the value chain by improving the quality, speed, and price at which value is delivered. Challenger banks (FinTechs, non-traditional…
  • Provider Compendium
    Jan. 24, 2017

    As the realities of the global business environment change, the Business Process Services (BPS) industry is also under pressure to transform. Buyers are increasingly demanding results beyond cost reduction and operational efficiencies. They want BPS to…
  • Viewpoint
    Dec. 29, 2016

    The global talent landscape is in the midst of a paradigm shift. Economic, demographic, technological, and individual preference trends are evolving rapidly. The US$2.6 billion Recruitment Process Outsourcing (RPO) market has naturally been strongly impacted by…
  • PEAK Matrix®
    Aug. 11, 2016

    The MPHRO service provider landscape is dominated by the top five providers in terms of market success and delivery capability. However, other players have also invested in developing their capabilities and some of them have seen…

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