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  • FEATURED
    Thematic Report
    Sep. 08, 2026

    Latin America’s Business Process Outsourcing (BPO) market is entering a new phase of growth as enterprises increasingly look beyond traditional customer support and labor arbitrage to build more resilient, specialized, and strategically valuable delivery portfolios. The…
  • Technology Awareness Deep Dive
    June 29, 2026

    This report examines the evolution of data center cooling as it becomes a foundational enabler of AI-scale infrastructure by supporting the rapid growth of graphics processing unit-intensive workloads, High-performance Computing (HPC) workloads, and machine learning workloads. The…
  • June 26, 2026

    Twin earthquakes in northern Venezuela have renewed focus on business continuity and delivery resilience in a market where commercial activity is concentrated around Caracas. Although Venezuela has a smaller footprint in the global services industry than…
  • June 09, 2026

    A 7.8-magnitude offshore earthquake in southern Mindanao has put the Philippines’ global services resilience under renewed scrutiny. While disruption remains geographically concentrated, the event is significant given Mindanao’s growing role in the country’s delivery ecosystem. This…
  • PEAK Matrix®
    March 02, 2023

    Health plans and payer organizations rely on core administration platforms as the foundation of their operations. These platforms facilitate efficient execution of core operational and administrative functions such as benefits administration, claims processing, member enrollment, claims…