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  • NEW
    Viewpoint
    Aug. 04, 2026

    In this Viewpoint, we provide a comparative, decision-oriented view of Africa as a global services destination and benchmark seven key markets: Egypt, Morocco, South Africa, Tunisia, Senegal, Ghana, and Kenya. The report is designed to help…
  • Blog
    July 27, 2026

    As India becomes more deeply embedded in global delivery portfolios, the boardroom discussions are shifting beyond its attractiveness as a scaled delivery location to the governance implications of relying heavily on a single market. Critical technology programs, business process services, cybersecurity operations, analytics, product…
  • Provider Compendium
    July 20, 2026

    Enterprise ITSM and ITAM markets are undergoing simultaneous structural shifts driven by AI adoption, cloud complexity, and rising expectations for measurable business outcomes. In ITSM, buyer expectations have moved decisively beyond ticketing and portal-led support. Enterprises…
  • Technology Awareness Deep Dive
    June 29, 2026

    This report examines the evolution of data center cooling as it becomes a foundational enabler of AI-scale infrastructure by supporting the rapid growth of graphics processing unit-intensive workloads, High-performance Computing (HPC) workloads, and machine learning workloads. The…
  • PEAK Matrix®
    June 23, 2026

    The IT Asset Management (ITAM) market is at an inflection point. Platforms that once served primarily as asset repositories and audit compliance tools are now expected to function as intelligence layers across IT, finance, procurement, and…
  • Thematic Report
    June 19, 2026

    The Middle East and North Africa (MENA) region is steadily emerging as an important node in the global services delivery landscape, supported by untapped talent potential, strong regional demand, and lower competitive intensity than established delivery…
  • Viewpoint
    June 18, 2026

    Regulatory scrutiny surrounding offshore call-center operations serving US consumers is moving beyond periodic legislative debate to a more immediate policy issue. While the Keep Call Centers in America Act of 2025 has seen limited legislative progress,…
  • Market Insights™
    June 16, 2026

  • State of the Market
    June 15, 2026

    This report, titled Risk Watch 2026: Navigating a World of Wars, Walls, and Watch-items, is the latest edition of Everest Group’s flagship Locations State of the Market report for global services leaders. The report examines how…
  • Blog
    June 11, 2026

    This is the third blog in Everest Group's Future of Workforce blog series, unpacking the forces reshaping how enterprises imagine, deploy, and manage their workforce. In the first blog, we introduced digital workers: Artificial Intelligence (AI) agents…
  • Location Spotlight
    June 10, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • PEAK Matrix®
    June 09, 2026

    Modern enterprises face growing complexity in managing IT service delivery across multi-cloud environments, distributed workforces, and expanding technology estates. Traditional ticketing and portal-based IT Service Management (ITSM) approaches are proving inadequate as organizations accelerate AI adoption,…
  • Market Insights™
    June 08, 2026

  • Market Insights™
    May 19, 2026

  • Blog
    May 19, 2026

    Organizations have invested heavily in observability platforms, yet a quiet crisis is undermining every dashboard, and every digital experience initiative: too many endpoints remain unmanaged, and under-instrumented.   Unified Endpoint Management (UEM) is not a peripheral Information Technology (IT) concern; it is the foundation that determines whether observability produces real…
  • Location Spotlight
    May 18, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Location Spotlight
    April 30, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Market Insights™
    April 20, 2026

  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …

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