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  • Market Insights™
    Oct. 05, 2026

  • Market Insights™
    Oct. 05, 2026

  • Provider Compendium
    Sep. 04, 2026

    Process mining drives operational excellence by facilitating enterprises’ digital transformation initiatives. By analyzing event logs from enterprise systems such as ERP and CRM, it offers a fact-based approach to discover, monitor, and optimize as-is processes. The…
  • Viewpoint
    Sep. 01, 2026

    Enterprises are shifting their focus from piloting agentic AI to deploying them across business operations. While the technology is advancing rapidly, scaling agentic AI requires more than capable models. Organizations must strengthen data foundations, governance, architecture,…
  • LinkedIn Live
    Aug. 06, 2026

    Technology investment had accelerated across the enterprise. The harder decisions involved sourcing strategies, provider portfolios, service delivery models, and operating models that could deliver measurable business outcomes at scale. Drawing on its work with enterprise leaders…
  • PEAK Matrix®
    July 09, 2026

    Process mining software analyzes process-related information, primarily event logs from Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems to a fact-based approach for discovering, monitoring, and optimizing existing processes across industries and process areas.…
  • Blog
    July 08, 2026

    The GBS industry has spent the better part of two decades trying to solve a problem it may have inadvertently created. We talk endlessly about end-to-end processes, “enterprise value,” integrated service delivery, and breaking down silos.…
  • Technology Awareness Deep Dive
    June 29, 2026

    This report examines the evolution of data center cooling as it becomes a foundational enabler of AI-scale infrastructure by supporting the rapid growth of graphics processing unit-intensive workloads, High-performance Computing (HPC) workloads, and machine learning workloads. The…
  • Viewpoint
    June 18, 2026

    Moving the dial on Service Experience (SX) has become a key priority for Global Business Services (GBS) leaders. Organizations are investing in journey redesign, workflow simplification, stakeholder engagement, self-service enablement, and digital experience initiatives to make…
  • Webinar
    May 26, 2026

    There is no question that GBS organizations are becoming adept at improving service experience. Fewer escalations. Better self-service. Smoother workflows. Higher stakeholder satisfaction. Stronger trust. There is clearly juice in Service Experience (SX). The harder question…
  • Provider Compendium
    May 14, 2026

    Intelligent Document Processing (IDP) products are used across business functions and industries to reduce costs, automate document-intensive workflows, improve straight-through processing, strengthen compliance, and enhance customer and employee experiences. These products continue to evolve as enterprises…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • PEAK Matrix®
    March 25, 2026

    Intelligent Document Processing (IDP) continues to evolve as enterprises scale automation across document-intensive workflows and integrate AI-driven capabilities into core operations. This report assesses the global IDP products market, including insurance-specific products, highlighting how providers are…
  • PEAK Matrix®
    March 16, 2026

    Agentic AI refers to AI systems engineered to autonomously interpret business objectives, decompose them into sequenced sub-tasks, and execute coordinated actions to drive measurable outcomes. Unlike rule-based automation that relies on deterministic workflows or copilots that…
  • Discovery
    March 02, 2026

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Discovery
    Feb. 27, 2026

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Discovery
    Jan. 27, 2026

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Discovery
    Jan. 12, 2026

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • LinkedIn Live
    Jan. 03, 2026

    Everest Group Engage was heading to London in 2026, bringing senior GBS, sourcing, vendor management, and shared services leaders together with analysts and industry experts. Deborah Kops, Principal of Sourcing Change and Conference Chair for Engage…

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