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  • Thematic Report
    June 24, 2026

    Insurance carriers are under pressure to improve cost efficiency, speed, resilience, and customer experiences while preserving control over risk, compliance, data, and business-critical decisions. As Property and Casualty (P&C) and Life and Annuities (L&A) workflows become…
  • Blog
    June 03, 2026

    Property & Casualty (P&C) insurance claims leaders face a perfect storm: tightening margins, record catastrophe losses, and a looming claims talent shortage. In an era where operational excellence is the only path to profitability, the status quo is…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • State of the Market
    April 10, 2026

    The insurance industry is undergoing rapid Customer Experience (CX) transformation as carriers respond to rising policyholder expectations, increasing cost-to-serve pressures, and growing complexities across policy servicing and claims. Insurers are moving beyond traditional voice-based outsourcing toward…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Roundtable
    March 19, 2026

    As insurance organizations contend with mounting cost pressures, geopolitical uncertainty, and rapid advances in AI, traditional approaches to technology and operations sourcing are proving insufficient. Insurers are rethinking how they engage external service providers and structure…
  • Provider Compendium
    Dec. 30, 2025

    The insurance industry is transforming Customer Experiences (CXs) as organizations prioritize digital agility, cost efficiency, and operational resilience. Insurers are rapidly evolving from traditional, siloed operations toward AI-driven, omnichannel journeys supported by cloud modernization and real-time…
  • Viewpoint
    Nov. 28, 2025

    Life and Annuities (L&A) insurers are under growing pressure to modernize core operations, reduce servicing costs, and deliver real-time customer experiences across increasingly complex product portfolios. Many have invested in digital platforms, automation, and advanced analytics,…
  • PEAK Matrix®
    Nov. 26, 2025

    Insurers are undergoing rapid Customer Experience (CX) transformation as they respond to heightened customer expectations, digital disruptions, and pressure to reduce operational costs. This report explores how providers are supporting that transformation with modular, AI-native solutions,…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Webinar Deck
    Nov. 06, 2025

    Watch Everest Group’s experts Pranati Dave, Kriti Seth, and Dinesh Udawat as they mapped out the five mega forces transforming technology and tech services in Banking, Financial Services, and Insurance (BFSI). They examined how operating models…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • Event
    Oct. 23, 2025

    Watch Everest Group’s experts Pranati Dave, Kriti Seth, and Dinesh Udawat as they mapped out the five mega forces transforming technology and tech services in Banking, Financial Services, and Insurance (BFSI). They examined how operating models…
  • Webinar Deck
    Aug. 13, 2025

    As BFSI enterprises grapple with economic volatility, regulatory scrutiny, and talent constraints, there is a growing imperative to translate AI investments into tangible outcomes. The evolution of Systems of Execution (SoE) offers a pathway to operationalize…
  • Event
    Aug. 13, 2025

    As BFSI enterprises grapple with economic volatility, regulatory scrutiny, and talent constraints, there is a growing imperative to translate AI investments into tangible outcomes. The evolution of Systems of Execution (SoE) offers a pathway to operationalize…
  • Blog
    Aug. 11, 2025

    In an industry defined by precision and prudence, few areas have remained as resistant to change as the actuarial function. Traditionally rooted in deterministic models, quarterly cycles, and spreadsheet-driven workflows, the actuarial function has long been…
  • July 03, 2025

    Product Development View the full report
  • Thematic Report
    June 30, 2025

    Customer Experience (CX) has emerged as a key differentiator for insurers facing rising customer expectations, intensified competition from InsurTechs, and tighter regulatory scrutiny. To build lasting value and loyalty, leading insurers across both Life and Annuities…
  • Viewpoint
    June 17, 2025

    Insurers today are navigating growing economic pressures, increasing regulatory complexities, and rapidly evolving customer expectations. In response, they are reimagining their approach to outsourcing by shifting the focus from cost savings to agility, innovation, and strategic…
  • State of the Market
    June 11, 2025

    Life and Annuities (L&A) carriers are navigating a complex landscape shaped by changing demographics, evolving customer expectations, and mounting regulatory and cost pressures. This report presents a comprehensive view of how carriers are responding by investing…

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