Thematic Report (1) Viewpoint (1)

AdTech (1) Africa (7) Agentic AI (13) AI ethics (1) AI platforms (8) AIOps (1) Analytics (1) Artificial intelligence (AI) (27) Australia/New Zealand (3) Business case/ROI (1) Business outcomes (2) Business Process Outsourcing (BPO) (8) Central & Eastern Europe (11) Central America & Caribbean (1) Cloud computing (1) Consumer preferences & behaviors (1) Contact center operations (4) Contact Center-as-a-Service (CCaaS) (5) Content moderation (CoMo) (18) Content supply chain (2) Conversational AI (1) Customer experience management (CXM) (96) Customer feedback & satisfaction (CSAT, NPS, CES) (2) Customer insights & analytics (2) Data management (1) Data protection (1) Data security & privacy (1) Deep learning (1) Digital commerce platforms (3) Digital experience platforms (2) East Asia (5) Economy (1) Engineering verification & validation/testing (3) Enterprise applications (2) Financial Crime & Compliance (FCC) (2) Financial risk (1) Generative AI (GenAI) (26) Gig/contractor (1) Global Business Services (GBS) (4) Global Capability Center (GCC) (4) Identify & access management (IAM) (1) Impact sourcing (6) India (1) Innovation (1) Internet of Things (IoT) (1) IT applications (2) IT quality engineering & testing (4) IT service management (ITSM) (1) Loyalty (3) Marketing (12) Marketing analytics (1) Marketing operations (9) MarTech (6) Mergers & acquisitions (M&A) and divestitures (3) Metaverse (1) Middle East (4) North America (3) Offshore (3) Onshore (1) Outsourcing (8) Outsourcing process (2) Outsourcing strategy (2) Pharmacy Benefits Manager (PBM) (1) Pricing (1) Process automation platforms (3) Process orchestration (1) Procurement (2) Provider portfolio (1) Quality & regulatory affairs (QRA) (4) Responsible AI (3) Risk management (1) SalesTech (2) Self-service & chatbots (1) Source to Contract (S2C) (1) Source to Pay (S2P) (1) South America (2) Southeast Asia (6) Specialists (2) Start-ups (1) Strategic sourcing (3) Supplier innovation (1) Supplier Performance Management (SPM) (1) Supplier Relationship Management (SRM) (2) Sustainability (1) Talent management (3) The Philippines (1) Transformation (1) Trust & safety (27) Ukraine-Russia (1) Western Europe (12) Workforce planning (1)

Alorica (1) Capita (1) Concentrix (1) Conduent (1) EXL (1) Firstsource (1) Teleperformance (1) Wipro (1)

Advanced SciTech Agentic and Process Automation ​Amazon Web Services (AWS) Application Services Artificial Intelligence (AI) Banking and Financial Services Intelligent Operations Banking and Financial Services IT Cloud and Infrastructure Services Contingent Staffing Customer Experience Management CX Excellence CXM Technology Data and Analytics Digital Services Digital Workplace Engineering Research and Development Enterprise Platform Services Everest Group Strategic Access | Consulting Everest Group Strategic Access | Investor GBS and GCC Google Cloud Healthcare IT Healthcare Payer Intelligent Operations Healthcare Provider Healthcare Provider Intelligent Operations HealthTech Insurance IT Insurance Technology (InsurTech) Life Sciences Commercial Life Sciences Intelligent Operations Life Sciences IT Locations Insider™ Marketing and Sales Services and Technology ​Microsoft Azure Modern Application Development (MAD) Outsourcing Excellence Payment Integrity Solutions Pricing Analytics as a Service Procurement and Supply Chain ProcureTech R&D and Innovation Excellence Retail and CPG Retirement Technologies Software Engineering Sustainability Technology and Services

Aaditya Jain (5) Aakash Verma (RCPG) (2) Aastha Chakrawarty (24) Abhay Sharma (1) Abhigyan Kumar (3) Abhigyan Malik (5) Abhilasha Sharma (3) Abhiram Srivatsa (2) Abhishek A.K. (2) Abhishek Biswas (1) Abhishek Mundra (6) Abhishek Sengupta (2) Abhishek Sharma (1) Abhishek Singh (18) Achint Arora (2) Aditi Prakash (1) Aditya Pawar (1) Ahmad Khan (1) Aishwarya Barjatya (1) Akshat Vaid (2) Alisha Mittal (8) Amardeep Modi (3) Ambika Kini (3) Amit Anand (3) Amit Lad (3) Amy Fong (5) Anand Gopalakrishnan (1) Andrew Gangte (1) Anish Nath (1) Anju Kattakathu (5) Ankit Gupta (5) Ankit Singh (1) Ankita Upadhyay (1) Ankur Verma (2) Anurag Singh (1) Anushka Sharma (5) Archit Mishra (1) Arjun Chauhan (2) Arpit Mehra (11) Arpita Dwivedi (11) Arun Prateek (1) AS Yamohiadeen (4) Ashwin Venkatesan (27) Asritha Gantla (3) Ayan Pandey (1) Bhanushee Malhotra (3) Bharanidharan SP (17) Bhavyaa Kukreti (1) Chetan Dabade (3) Chhandak Biswas (1) Chinmay Joshi (1) Chinmay Pathak (7) Chunky Satija (7) CJ Sengupta (20) David Rickard (1) Deepthi Mudunooru (7) Deepti Sekhri (25) Dev Das V (0) Devjeet Rath (4) Dheeraj Maken (1) Divya Chandak (1) Divya Kapoor (1) Divyam Jain (1) Durga Ambati (2) Esha Yadav (2) Everest Group (12) Gautam Dalal (1) Gunjan Mundra (1) Hanupriya Nangia (4) Hrishi Raj Agarwalla (1) Isaac Premsingh (3) Ishi Thakur (4) Jillian Walker (4) Jimit Arora (15) Kaashyap Sarma (1) Kalyani Devrukhkar (3) Kartik Arora (1) Kartikey Kaushal (2) Kasthuri Jagadeesan (4) Kaustubh K (29) Kavya Murki (1) Keshav R (1) Khushi Dham (2) Kriti Gupta (9) Kriti Seth (2) Kumar Avijit (6) Kumar Dhwanit (1) Kunal Anand (1) Lakshay Sharma (1) Lalith Kumar (6) Laqshay Gupta (6) Lochan Surana (1) Madhurima Chopra (3) Mansi Gupta (11) Manu Aggarwal (10) Matthew Corsi (1) Mayank Maria (1) Minora Priya (1) Mohammed Riyaz (2) Mohit Kumar (1) Mohit Singhal (3) Mukesh Ranjan (73) Muskaan Jain (6) Nabeel Bhattacharya (2) Naga Koundinya (2) Neeraj Sasheendran (3) Neha Sharma (1) Nikhil Malik (1) Nisarg Shah (1) Nisha Krishan (3) Nishant Udupa (1) Nithya S (6) Nitish Mittal (13) Oishi Mazumder (5) Pallavi Seth (4) Paras Chugh (1) Paritosh Doshi (1) Parul Trivedi (1) Peter Bendor-Samuel (4) Prabhjyot Kaur (1) Prabhneet Kaur (1) Praharsh Srivastava (7) Prakhar Saxena (1) Pranati Dave (7) Prateek Gupta (1) Pratham Agarwal (1) Pravina Jayaraman (8) Priya Bhalla (4) Priya Sahni (9) Rachita Mehrishi (1) Rachita Rao (11) Rahul Gehani (1) Rakshit Gupta (6) Rashi Garg (12) Ravi Varun (1) Raya Mukherjee (4) Richa Tapadia (1) Ricky Sundrani (8) Rishav Kumar (1) Rishikesh K (2) Rita N. Soni (3) Ritu Shree (1) Riya Munjal (3) Rod Bourgeois (10) Rohan Pant (2) Rohit (4) Rohit Gupta (2) Rohit K (4) Rohitashwa Aggarwal (1) Roma Juneja (1) Ronak Doshi (18) Ruchin Dwivedi (1) Rugved Sawant (1) Rushil Goel (5) Sahil Singh (1) Saikat Roy (3) Samikshya Meher (4) Sangamesh Kadagad (2) Sanket Anshuman (2) Sarmista Priyadarshini (1) Sarweshwer Gupta (3) Satyajit Roy (1) Shikharjit Mitra (1) Shivam Chugh (3) Shivangee Kumar (1) Shreeya Deshpande (3) Shrey Garg (1) Shrey Kalawatia (1) Shreyansh Sharma (1) Shreyas Rastogi (2) Shrish Shekhar (1) Shruthi Kumar (1) Shubham Yadav (2) Siddesh Mahadevan (1) Siddharth Rawat (3) Snigdha Uppala (2) Sonal Singh (2) Supratim Nandi (1) Supriya Rajpal (2) Suseel Menon (13) Sushree Acharya (7) Suyash Choudhary (1) Tanisha Pacheriwala (1) Tanvi Rai (5) Tista Guha (1) Titus M (14) Twinkle Chitra (1) Udit Maheshwari (1) Udit Singh (7) Uthra K (1) Vaibhav Bansal (1) Vandana Sharma (1) Vanshika Notani (3) Varshit.Jain (2) Vigitesh Tewary (3) Vinay Venkatesan (1) Vinisha Choudhary (1) Vishal Gupta (27) Vudikala Pramodh (4) Vyom Nagaich (20) Yugal Joshi (42) Yukta Sharma (3) Zachariah K Chirayil (56)