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Showing 19 results
  • Viewpoint
    June 18, 2026

    Moving the dial on Service Experience (SX) has become a key priority for Global Business Services (GBS) leaders. Organizations are investing in journey redesign, workflow simplification, stakeholder engagement, self-service enablement, and digital experience initiatives to make…
  • Conference
    June 18, 2025

    A Look Back at a Powerful Gathering Thank you to everyone who joined us for Year Two of Engage in Dallas! The event brought together 300+ executives across 11 industries represented in the Fortune 500, alongside…
  • Conference
    Jan. 23, 2025

    The Pragmatic Edge: Global Impact The next chapter of Everest Group Engage is coming to London, March 31 – April 1, 2025. Building on the momentum of the 2024 event, Everest Group Engage 2025 — London…
  • Blog
    Jan. 17, 2025

    I once woke up to an announcement on the radio that the bank whose business services operations I was leading was being sold to a mega-banking major. Notwithstanding the fact that I reported to one of…
  • Blog
    Oct. 16, 2024

    I recently took one of those unplug-and-unwind holidays but made it only eight days before I craved a serious conversation. So I rang my good friend, the always-wise Fred Simoes of Cargill, for some food for…
  • Blog
    Sep. 25, 2024

    Earlier this month I had two of those eleventh-hour conversations with leaders who were about to sign onto gigs reviving GBS models. I was familiar with each company’s revolving door of leaders, the quality of the…
  • Blog
    Aug. 02, 2024

    Lest you think I’m channeling Jean-Paul Sartre’s 1944 play Huis Clos (No Exit for those of us English speakers), rest assured I’m not reliving my school French classes. But the title’s been swirling around in my…
  • Blog
    July 26, 2024

    Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid…
  • Blog
    July 01, 2024

    The other day I was speaking to my good friend Cara Herrick of ServiceNow, bemoaning the fact that when I go to a GBS industry event, increasingly the leaders are sufficiently young enough to be my…
  • LinkedIn Live
    June 12, 2024

    The Global Business Services (GBS) model can be effective in revolutionizing enterprises, but there is often a disconnect that leads to unsustainable implementation. To be successful in integrating GBS within the enterprise, teams must create measurable…
  • Blog
    June 04, 2024

    Earlier this month, I was asked by my friend Niklas Oldiges why GBS leaders seem to be moving jobs at a higher than usual rate. And as a sucker for a good provocation, I took the bait, pondering…
  • Blog
    May 02, 2024

    Not too long ago, I was chatting with one of my Global Business Services (GBS) leader friends who was talking about filling a critical GBS vacancy with an internal, non-GBS native. We pondered whether that was…
  • Blog
    April 05, 2024

    “And another one gone, and another one gone;” the lyrics of Queen’s song have never seemed so apt when it comes to the current state of play in global business services. The rumor mill is abuzz—while…
  • Blog
    Feb. 06, 2024

    You’ve left or retired from your glorious career at a consultancy or in an enterprise. You’ve made the assumption that the world—or at least big, important companies—will beat a path to your door, offering you all…
  • Blog
    Jan. 31, 2024

    The global services industry adores shiny new toys. Every few years, the industry gloms onto something fashionable and pretty under the belief that if we have one of those, our GBS organization will be most admired.…
  • Blog
    Jan. 11, 2024

    From any vantage point, COVID was good to the global business services (GBS) model. For the first time in its short history, the model was tested, and it passed with flying colors. Show the enterprise how…
  • Viewpoint
    July 16, 2021

    This viewpoint examines the cloud transformation journey for healthcare enterprises to operate more efficiently and resiliently. With increasing interest in a connected healthcare ecosystem and enterprise digitalization following the pandemic, cloud transformation has gained substantial traction…