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  • PEAK Matrix®
    July 09, 2026

    Process mining software analyzes process-related information, primarily event logs from Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems to a fact-based approach for discovering, monitoring, and optimizing existing processes across industries and process areas.…
  • Viewpoint
    June 26, 2026

    AI safety is becoming a core enterprise capability as organizations move from pilots to production-scale AI adoption. The focus is shifting from safer model outputs to continuous assurance across data, evaluation, red teaming, runtime monitoring, policy…
  • Blog
    May 14, 2026

    Autonomous vehicles are moving rapidly into commercial mobility, driven by advances in Artificial Intelligence (AI), sensors, connectivity, and demand for safer, more efficient transportation. Waymo, Alphabet’s autonomous-driving company, reported more than 250,000 autonomous trips per week across Phoenix, San Francisco,…
  • Provider Compendium
    May 14, 2026

    Intelligent Document Processing (IDP) products are used across business functions and industries to reduce costs, automate document-intensive workflows, improve straight-through processing, strengthen compliance, and enhance customer and employee experiences. These products continue to evolve as enterprises…
  • Blog
    May 11, 2026

    What happens when the person you trust most in your organization is not real?  Deepfakes are rapidly emerging as a material risk for enterprises. They are already being used in live environments to bypass controls, manipulate employees, and…
  • Tech Provider Spotlight
    May 08, 2026

    Enterprises are under increasing pressure to detect and respond to manipulated audio, video, and image content as synthetic media becomes more realistic, scalable, and accessible. Deepfakes are creating new risks across fraud prevention, authentication, content moderation,…
  • Blog
    April 24, 2026

    For years, age checks sat at the edge of Trust and Safety (T&S). Australia is now moving them to the center. Since December 2025, age-restricted social media platforms in Australia have been required to take reasonable…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Blog
    April 15, 2026

    In the first blog in this series, we established that Global Capability Centers (GCCs) are becoming more important in Customer Experience Management (CXM) because the technology stack has shifted from a one-time platform choice to a continuously governed operating capability. In the second, we examined how Artificial Intelligence (AI) is redrawing the in-house-versus-outsourced boundary, making…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Viewpoint
    March 30, 2026

    Online platforms are under growing pressure to move beyond static sign-up age checks and build age-aware Trust and Safety (T&S) systems that can respond to risks across the user life cycle. As minors participate more actively…
  • PEAK Matrix®
    March 25, 2026

    Intelligent Document Processing (IDP) continues to evolve as enterprises scale automation across document-intensive workflows and integrate AI-driven capabilities into core operations. This report assesses the global IDP products market, including insurance-specific products, highlighting how providers are…
  • LinkedIn Live
    March 23, 2026

    AI has moved from experimentation to expectation, yet scalable ROI remains uneven. While some initiatives are delivering measurable impact, many are stalled in pilot mode. Hear from Everest Group’s Vice President, Chhandak Biswas and Practice Director,…
  • Blog
    March 19, 2026

    In our first blog, we discussed how Customer Experience (CX) technology is now a continuous operating capability, not a one-time platform decision. As CX stacks grow more layered and Artificial Intelligence (AI) accelerates change, GCCs can provide a durable engineering-and-operations backbone to protect experience and manage…
  • PEAK Matrix®
    March 16, 2026

    Agentic AI refers to AI systems engineered to autonomously interpret business objectives, decompose them into sequenced sub-tasks, and execute coordinated actions to drive measurable outcomes. Unlike rule-based automation that relies on deterministic workflows or copilots that…
  • Viewpoint
    Feb. 27, 2026

    The outsourcing landscape is profoundly transforming as enterprises adapt to digital acceleration, talent scarcity, and economic volatility. Once limited to transactional, cost-focused engagements, outsourcing has now become a strategic enabler for agility, innovation, and capability building.…
  • Tech Provider Spotlight
    Feb. 24, 2026

    As enterprises move generative AI from experimentation to scaled deployment, prompt engineering has evolved into a structured, tool-driven discipline essential to operational success. Organizations face mounting challenges such as output reliability, reproducibility, prompt injections, unsafe responses,…
  • Blog
    Feb. 23, 2026

    The Customer Experience Management (CXM) technology ecosystem has shifted from a platform selection exercise to a continuous operating capability. With Artificial Intelligence (AI) accelerating change cycles, the stack is now multi-layered, spanning Contact Center-as-a-Service (CCaaS), Customer Relationship Management (CRM), knowledge management, Workforce Management (WFM), conversational AI, automation, and analytics. Increasingly, value depends on how effectively enterprises compose these layers…
  • Blog
    Jan. 22, 2026

    Customer Experience (CX) now sits at the intersection of Artificial Intelligence (AI)-enabled automation, identity and access journeys, AI-generated content dynamics, and intensifying regulatory and reputational scrutiny.   In this environment, every interaction, human or machine-led, introduces potential exposure to fraud loss, unfair outcomes, agent harm,…
  • Viewpoint
    Jan. 09, 2026

    Digital gaming platforms face growing challenges in player safety, content moderation, regulatory compliance, and the unintended consequences of generative AI. Despite the intensifying threat landscape, nearly 90% of gaming enterprises report flat or only modest increases…

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