• Viewpoint
    July 13, 2026

    Enterprise work is entering a new phase in which AI is no longer limited to assisting employees with discrete productivity tasks such as drafting, summarizing, searching, or analyzing. The emergence of AI work platforms signals a…
  • Blog
    July 08, 2026

    Artificial Intelligence (AI) is having its moment. After years of cautious skepticism, pilot-stage overhang, and boardroom debates, the conversation has moved beyond experimentation. Enterprises are no longer asking whether to deploy agents, they are now asking how fast they can scale them across their entire workflow estate. However, speed comes at a price and almost nobody is doing the math.   The warning signs…
  • Provider Compendium
    June 26, 2026

    Healthcare payers are operating in an increasingly complex environment shaped by volatile medical costs, constrained premium growth, evolving regulatory requirements, fragmented legacy systems, and continued workforce constraints. These pressures are pushing health plans to move beyond…
  • Blog
    June 24, 2026

    As commercial models for Software-as-a-Service (SaaS) are changing, the evaluation process for software in enterprises must change too.  In the first two chapters of this series, we explored why traditional SaaS pricing models are increasingly under pressure and how software vendors are…
  • Viewpoint
    June 16, 2026

    Healthcare payer operations are reaching a key inflection point as demographic shifts, chronic disease growth, regulatory requirements, margin pressures, workforce shortages, and rising member expectations expose the limitations of fragmented operating models. Simultaneously, internal constraints such…
  • Tech Provider Spotlight
    June 12, 2026

    Healthcare payer risk and quality management is shifting from fragmented, retrospective, and manual workflows to integrated, evidence-led operating models. Payers are under pressure to improve risk capture, strengthen Healthcare Effectiveness Data and Information Set (HEDIS) and…
  • Viewpoint
    June 03, 2026

    Enterprise transformation is entering a new phase. The challenge is no longer access to technology, partners, or AI capabilities, but the ability to convert an expanding innovation supply into production-grade outcomes quickly, repeatedly, and with control.…
  • Viewpoint
    June 02, 2026

    Healthcare payers are under pressure to modernize operations as margin compression, high medical loss ratios, regulatory mandates, cybersecurity exposure, and rising member expectations expose the limits of legacy operating models. Traditional Business-Process-as-a-Service (BPaaS) models have helped…
  • Blog
    May 29, 2026

    The SAP services market has long been shaped by cloud migration, clean-core modernization, and application managed services. At Sapphire 2026, SAP put forward a more coherent architecture for Artificial Intelligence (AI)-enabled enterprise execution as a sequel…
  • Blog
    May 28, 2026

    Artificial Intelligence (AI) compression has been widely debated across the technology services industry. However, the AI also presents expansion opportunities, and this may lie deeper in the infrastructure stack.  Three recent moves by leading providers signal an emerging shift in strategy:  Cognizant’s acquisition of Astreya strengthens…
  • See Us At
    May 13, 2026

    Join Yugal Joshi, Partner at Everest Group, to explore how enterprises can adopt continuous, value-driven, and risk-based modernization strategies to improve adaptability and long-term competitiveness. Register now What you’ll learn: How to reframe application modernization around…
  • Blog
    May 05, 2026

    What is headless architecture and why is Salesforce pushing for it now? Salesforce’s push toward Headless 360 comes as the company closes the Fiscal Year (FY) 2026 from a position of strength, supported by US$41.5 billion…
  • PEAK Matrix®
    April 29, 2026

    Oracle has evolved as a central platform for enterprise transformation, enabling organizations to modernize legacy systems, optimize costs, and elevate stakeholder experiences. Enterprises are increasingly expanding their Oracle Cloud Applications adoption beyond traditional enterprise resource planning…
  • Blog
    April 28, 2026

    The marketplace is changing. Two marquee moves in July reset expectations for how large service providers will deliver operations at scale: Capgemini agreed to acquire WNS to build an agentic‑Artificial Intelligence (AI) powered intelligent operations leader,…
  • Viewpoint
    April 27, 2026

    Enterprises pushing deeper into AI adoption are realizing that their current operating environments cannot deliver the scale, speed, and reliability required to support AI-led business models. To move forward with confidence, organizations must rethink operations as…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Webinar
    April 14, 2026

    Across the IT services landscape, enterprises are under increasing pressure to unlock greater value from sourcing while navigating rapid AI-driven disruption. Traditional pricing and contracting models, long anchored in labor arbitrage and effort-based constructs, are being…
  • Blog
    April 07, 2026

    AI has moved beyond proof-of-concept decks and innovation labs. It is now embedded in core workflows, including approving claims, drafting contracts, resolving tickets, forecasting demand, and even making autonomous decisions. While technology has evolved rapidly, commercial models are still catching…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Viewpoint
    March 26, 2026

    Enterprises worldwide are prioritizing AI as a core strategic initiative, yet realizing tangible value from AI investments remains challenging. Despite growing adoption and increasing experimentation, many organizations struggle to scale AI initiatives across business functions due…

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