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  • Blog
    April 27, 2026

    "A robot may not injure a human being or, through inaction, allow a human being to come to harm."  -- Isaac Asimov, First Law of Robotics Physical Artificial Intelligence (AI) refers to AI systems embodied in…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Blog
    April 07, 2026

    Two recent headlines have intensified the ongoing discussion within the Customer Experience (CX) industry regarding whether current conditions represent a temporary downturn or a structural reset.  Capita agreed to sell its private sector contact center business to investment firm Inspirit Capital. The business being sold…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Viewpoint
    March 30, 2026

    Online platforms are under growing pressure to move beyond static sign-up age checks and build age-aware Trust and Safety (T&S) systems that can respond to risks across the user life cycle. As minors participate more actively…
  • Viewpoint
    Jan. 09, 2026

    Digital gaming platforms face growing challenges in player safety, content moderation, regulatory compliance, and the unintended consequences of generative AI. Despite the intensifying threat landscape, nearly 90% of gaming enterprises report flat or only modest increases…
  • Blog
    Jan. 05, 2026

    What happens when Artificial Intelligence (AI) models aren’t just wrong but unsafe?  As AI systems become embedded in digital services, platforms, and user-facing tools, ensuring they behave safely and predictably is no longer optional.   In this context, red teaming in AI has emerged as a key…
  • Thematic Report
    Dec. 17, 2025

    In 2025, the Trust and Safety (T&S) market evolved in response to increased enterprise adoption of advanced AI systems. With growing AI adoption, organizations continued investment in AI support services such as red teaming, hallucination checks,…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • Webinar
    Oct. 31, 2025

    The rapid adoption of generative and agentic AI across customer interactions, decision-making, and enterprise services amplified both innovation and risk. Unsafe AI outputs — ranging from biased content to adversarial misuse — posed immediate threats to…
  • Webinar Deck
    Oct. 28, 2025

    The rapid adoption of generative and agentic AI across customer interactions, decision-making, and enterprise services amplifies both innovation and risk. Unsafe AI outputs, ranging from biased content to adversarial misuse, pose immediate threats to user trust,…
  • Tech Provider Spotlight
    Oct. 07, 2025

    AI-based facial age estimation has become a vital digital trust, privacy, and compliance enabler as platforms seek scalable solutions to verify user age in anonymous and age-restricted environments. Unlike traditional age verification approaches, these solutions apply…
  • State of the Market
    Aug. 21, 2025

    As gen AI and agentic AI integrate into enterprise platforms, the Trust and Safety (T&S) function is transforming. Once focused on downstream moderation, T&S now supports AI safety, ethics, and compliance across the full system life…
  • Blog
    Aug. 14, 2025

    What happens when artificial intelligence (AI) doesn’t just respond to prompts, but sets its own goals and acts before a human can intervene? Agentic AI refers to systems designed to independently initiate actions, make decisions, and…
  • LinkedIn Live
    July 24, 2025

    Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a…
  • Viewpoint
    June 25, 2025

    As online dating platforms face growing user expectations, evolving risks, and heightened regulatory scrutiny, T&S has become a strategic imperative rather than a support function. This Viewpoint explores the critical role T&S plays in fostering safer…
  • Viewpoint
    June 09, 2025

    Enterprises today face an urgent challenge in their fraud and abuse prevention strategies. While adversaries innovate with automation, synthetic identities, and cross-platform manipulation, most organizations remain reliant on siloed, reactive fraud systems. Traditional systems of record…
  • Event
    June 06, 2025

    As digital ecosystems grow more complex, so do the risks. In this expert-led discussion, Everest Group Practice Director Abhijnan Dasgupta joined industry leaders to explore how enterprises can evolve their risk management strategies to stay ahead…
  • Provider Compendium
    June 06, 2025

    As digital platforms grow and content becomes more complex, enterprises are re-evaluating how they manage Trust and Safety (T&S). The focus has shifted from just handling volume to moderating varied content types, adhering to fast-changing regulations,…
  • Briefings
    May 14, 2025

    Everest Group hosted its exclusive launch event for its new Advanced SciTech Service. This program is designed to help you navigate the complex landscape of emerging science and technology, enabling you to integrate cutting-edge innovations effectively…

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