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    Risk Profile
    July 29, 2026

    This report provides Everest Group’s quarterly assessment of a service provider’s risk profile across financial, operational, governance, and reputational dimensions. It evaluates provider-related news events to assess factors impacting the provider’s risk posture, including financial performance,…
  • Risk Profile
    June 03, 2026

    This report provides Everest Group’s quarterly assessment of a service provider’s risk profile across financial, operational, governance, and reputational dimensions. It evaluates provider-related news events to assess factors impacting the provider’s risk posture, including financial performance,…
  • Risk Profile
    June 03, 2026

    This report provides Everest Group’s quarterly assessment of a service provider’s risk profile across financial, operational, governance, and reputational dimensions. It evaluates provider-related news events to assess factors impacting the provider’s risk posture, including financial performance,…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Risk Profile
    March 31, 2026

    This report provides Everest Group’s quarterly assessment of a service provider’s risk profile across financial, operational, governance, and reputational dimensions. It evaluates provider-related news events to assess factors impacting the provider’s risk posture, including financial performance,…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • Briefings
    May 14, 2025

    Everest Group hosted its exclusive launch event for its new Advanced SciTech Service. This program is designed to help you navigate the complex landscape of emerging science and technology, enabling you to integrate cutting-edge innovations effectively…
  • Factbook & Primer
    Dec. 20, 2024

    The global services market is evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. To address this transformation, third-party providers are continually assessing their market position and refining their growth…
  • Conference
    Dec. 03, 2024

    Everest Group hosted its exclusive launch event for its new Advanced SciTech Service. This program is designed to help you navigate the complex landscape of emerging science and technology, enabling you to integrate cutting-edge innovations effectively…
  • Factbook & Primer
    July 24, 2024

    The global services market is evolving rapidly, which is reflected in its shift in priorities from cost arbitrage to automation. To meet the market’s needs, third-party providers are refining their growth strategies, while enterprises are exploring…
  • Conference
    May 30, 2024

    Everest Group attended nasscom GCC Conclave 2024 and returned as a Strategic Partner for the event. During the event, Everest Group hosted the roundtable: Borderless Aspirations and Beyond: GCC Leadership and Organizational Evolution Dynamics. In this…
  • Conference
    April 18, 2024

    Everest Group hosted an invitation-only happy hour event in DFW. The evening was an opportunity to network with industry peers in the DFW area. Clients caught up, exchanged ideas, and made new acquaintances, right here in…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Thematic Report
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Factbook & Primer
    Dec. 11, 2023

    The global services market is evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. To address this transformation, third-party providers are continually assessing their market position and refining their growth…
  • Blog
    Nov. 27, 2023

    Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
  • Factbook & Primer
    Nov. 22, 2023

    The global services market is evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. To address this transformation, third-party providers are continually assessing their market position and refining their growth…
  • Factbook & Primer
    Nov. 17, 2023

    The global services market is evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. To address this transformation, third-party providers are continually assessing their market position and refining their growth…

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