All Reports Events Blogs Videos
Showing 29 results
  • Blog
    July 08, 2026

    Artificial Intelligence (AI) is having its moment. After years of cautious skepticism, pilot-stage overhang, and boardroom debates, the conversation has moved beyond experimentation. Enterprises are no longer asking whether to deploy agents, they are now asking how fast they can scale them across their entire workflow estate. However, speed comes at a price and almost nobody is doing the math.   The warning signs…
  • Provider Compendium
    Dec. 30, 2025

    Enterprises are repositioning quality from a downstream testing activity to a strategic engineering capability embedded across the software development life cycle. As digital, cloud, and AI initiatives scale, expectations are moving beyond defect identification toward resilience,…
  • Pinnacle Model®
    Nov. 24, 2025

    Global Capability Centers (GCCs) are increasingly positioned as innovation engines, moving from back-office support to strategic partners that co-create solutions with the broader ecosystem. This report examines how GCCs are collaborating with external entities – such…
  • Pinnacle Model®
    Nov. 24, 2025

    Global enterprises are reconfiguring their operating models to respond to disruptive technologies, shifting customer demands, and rising geopolitical and economic pressures. In this context, the ability to build and scale next-generation capabilities has become essential. This…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • PEAK Matrix®
    Nov. 13, 2025

    Enterprises are elevating quality from a downstream test phase to a strategic engineering discipline woven through the software development life cycle. As digital, cloud, and AI programs scale, expectations shift from defect detection to resilience, velocity,…
  • Pinnacle Model®
    Nov. 10, 2025

    Global Capability Centers (GCCs) have evolved from cost-focused execution hubs into strategic innovation engines. Today’s best-performing centers actively shape business models, deliver new solutions, and influence enterprise strategy. This report benchmarks 58 GCCs using Everest Group’s…
  • Pinnacle Model®
    Nov. 10, 2025

    Access to a skilled, future-ready workforce is becoming the defining factor for GCC success as they evolve from execution hubs to strategic partners in enterprise transformation. This Pinnacle Model® analysis identifies GCCs delivering the highest business…
  • Viewpoint
    Nov. 10, 2025

    As enterprises accelerate digital transformation and embrace next-generation technologies such as AI, generative AI, and cloud-native platforms, managing quality at scale has become increasingly complex. Traditional tool-centric quality approaches fall short in addressing fragmented processes, inconsistent…
  • PEAK Matrix®
    Oct. 29, 2025

    Enterprises are reimagining quality as a strategic engineering function rather than a downstream testing activity. As a result, demand for specialized Quality Engineering (QE) services is growing rapidly across industries. This analysis shows how the specialists…
  • Webinar Deck
    Oct. 14, 2025

    GBS leaders face rising cost pressures and rapidly evolving business environments, requiring them to deliver greater strategic value at speed. Skills drive individual performance and capabilities enable outcomes, but it is mindsets – the shared beliefs…
  • Briefings
    Oct. 01, 2025

    In a business environment defined by disruption, success isn’t just about resilience, it’s about connected design, planning, and execution. Enterprises that thrive don’t operate in silos; they rethink strategies and action plans to drive growth, agility,…
  • Event
    Aug. 28, 2025

    GBS leaders face rising cost pressures and rapidly evolving business environments, requiring them to deliver greater strategic value at speed. Skills drive individual performance and capabilities enable outcomes, but it is mindsets – the shared beliefs…
  • Thematic Report
    Sep. 02, 2024

    Speculation about compensation in GBS and shared services remains significant. Some leaders believe that changing companies automatically guarantees a substantial increase in rewards, while others think that North American enterprises have much deeper pockets than their…
  • Viewpoint
    March 26, 2024

    This report underscores synthetic data’s vital role in addressing data challenges during AI initiatives. It highlights the significance of leveraging synthetic data to train and optimize AI models effectively. Additionally, it explores best practices for using…
  • Provider Compendium
    Dec. 22, 2023

    Generative AI, a new form of AI, is revolutionizing data generation with its ability to create realistic content, mirroring human creativity. Beyond its foundational role, generative AI significantly drives creative workflows, enhances content creation, and accelerates…
  • Blog
    Nov. 16, 2023

    With its first-ever AI Top 50™ list, Everest Group recognizes the exceptional business performance of AI technology providers globally. This valuable ranking serves as a useful tool for enterprise decision-making and provider comparisons. Continue reading to…
  • Provider Recognition
    Nov. 15, 2023

    What is the Everest Group AI Top 50™? Everest Group AI top 50™ is a global list of largest AI-first technology providers. The listing is based on multiple objective parameters including their Artificial Intelligence (AI) revenues, cumulative…
  • Blog
    Oct. 23, 2023

    Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Learn why GBS leaders must begin implementing change management…
  • Blog
    Sep. 15, 2023

    Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. To find out which persona best fits…

Items per page