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  • Blog
    July 08, 2026

    Artificial Intelligence (AI) is having its moment. After years of cautious skepticism, pilot-stage overhang, and boardroom debates, the conversation has moved beyond experimentation. Enterprises are no longer asking whether to deploy agents, they are now asking how fast they can scale them across their entire workflow estate. However, speed comes at a price and almost nobody is doing the math.   The warning signs…
  • Tech Launch Perspective
    June 10, 2026

    ServiceNow Knowledge 2026 marked a new phase in the company’s agentic AI strategy, focusing on governed execution, autonomous operations, and enterprise-wide AI orchestration. Key announcements included Autonomous Workforce, an AI specialist portfolio designed to autonomously execute…
  • Provider Compendium
    Dec. 30, 2025

    Enterprises are repositioning quality from a downstream testing activity to a strategic engineering capability embedded across the software development life cycle. As digital, cloud, and AI initiatives scale, expectations are moving beyond defect identification toward resilience,…
  • Provider Compendium
    Dec. 24, 2025

    ServiceNow is increasingly central to enterprise digital transformation strategies, moving beyond its roots in ITSM to support integrated workflows across HR, customer service, operations, and risks. The demand for agility, intelligent automation, and improved user experiences…
  • PEAK Matrix®
    Dec. 02, 2025

    ServiceNow is emerging as a unified platform for digital transformation, enabling enterprises to streamline operations, break down functional silos, and deliver intelligent, AI-driven workflows. Organizations are shifting from limited ITSM use cases to broader adoption across…
  • PEAK Matrix®
    Nov. 13, 2025

    Enterprises are elevating quality from a downstream test phase to a strategic engineering discipline woven through the software development life cycle. As digital, cloud, and AI programs scale, expectations shift from defect detection to resilience, velocity,…
  • Viewpoint
    Nov. 10, 2025

    As enterprises accelerate digital transformation and embrace next-generation technologies such as AI, generative AI, and cloud-native platforms, managing quality at scale has become increasingly complex. Traditional tool-centric quality approaches fall short in addressing fragmented processes, inconsistent…
  • PEAK Matrix®
    Oct. 29, 2025

    Enterprises are reimagining quality as a strategic engineering function rather than a downstream testing activity. As a result, demand for specialized Quality Engineering (QE) services is growing rapidly across industries. This analysis shows how the specialists…
  • Tech Launch Perspective
    June 25, 2025

    At SAP Sapphire 2025, SAP reinforced its ambition to lead in enterprise AI by unveiling a range of innovations under its Business AI umbrella. Key announcements include the launch of AI Foundation, positioned as the operating…
  • June 24, 2025

  • Tech Launch Perspective
    June 09, 2025

    ServiceNow Knowledge 2025 marked a significant evolution in the company’s AI strategy, positioning the Now Platform as an AI-first operating system for enterprise transformation. Key announcements included the launch of AI Agent Studio – a no-code…
  • May 16, 2025

  • May 12, 2025

  • May 01, 2025

    Despite ongoing macroeconomic uncertainty and the increasing scrutiny of Information Technology (IT) spending, ServiceNow has sustained a good growth momentum within the IT market, reporting a 22% year-on-year growth in 2024. The ServiceNow services market has…
  • April 29, 2025

  • Thematic Report
    April 28, 2025

    ServiceNow and its partner ecosystem are growing due to its robust IT service management and workflow automation capabilities, industry-specific applicability, and low-code development approach. Enterprises are increasingly adopting ServiceNow modules to address their evolving business needs.…
  • Provider Compendium
    Feb. 19, 2025

    The SAP services market is strategically transforming from traditional enterprise software to a key digital transformation driver. The focus has shifted to cloud adoption, AI integration, and sustainability, with initiatives such as RISE with SAP and…
  • PEAK Matrix®
    Jan. 27, 2025

    The SAP services market is strategically evolving from traditional enterprise software to a key digital transformation driver. With initiatives such as RISE with SAP and GROW with SAP, the focus has now shifted to cloud adoption,…
  • Jan. 10, 2025

  • Nov. 19, 2024

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