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  • Blog
    July 08, 2026

    Artificial Intelligence (AI) is having its moment. After years of cautious skepticism, pilot-stage overhang, and boardroom debates, the conversation has moved beyond experimentation. Enterprises are no longer asking whether to deploy agents, they are now asking how fast they can scale them across their entire workflow estate. However, speed comes at a price and almost nobody is doing the math.   The warning signs…
  • Provider Compendium
    Dec. 30, 2025

    Enterprises are repositioning quality from a downstream testing activity to a strategic engineering capability embedded across the software development life cycle. As digital, cloud, and AI initiatives scale, expectations are moving beyond defect identification toward resilience,…
  • PEAK Matrix®
    Nov. 13, 2025

    Enterprises are elevating quality from a downstream test phase to a strategic engineering discipline woven through the software development life cycle. As digital, cloud, and AI programs scale, expectations shift from defect detection to resilience, velocity,…
  • Viewpoint
    Nov. 10, 2025

    As enterprises accelerate digital transformation and embrace next-generation technologies such as AI, generative AI, and cloud-native platforms, managing quality at scale has become increasingly complex. Traditional tool-centric quality approaches fall short in addressing fragmented processes, inconsistent…
  • PEAK Matrix®
    Oct. 29, 2025

    Enterprises are reimagining quality as a strategic engineering function rather than a downstream testing activity. As a result, demand for specialized Quality Engineering (QE) services is growing rapidly across industries. This analysis shows how the specialists…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Thematic Report
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Blog
    Nov. 27, 2023

    Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
  • Market Insights™
    Oct. 10, 2023

  • Market Insights™
    Oct. 10, 2023

  • Thematic Report
    Aug. 17, 2023

    Geopolitical tensions, global inflation, and interest rate hikes have created uncertainty for insurers, signaling a potential global economic recession. In response, insurance companies are actively seeking ways to navigate these challenges and ensure their survival. Their…
  • Blog
    July 07, 2023

    Embracing sustainability in the insurance industry is not just a choice, but a necessity for a resilient future. By integrating Environmental, Social, and Governance considerations into their practices, insurers can mitigate risks and foster long-term value…
  • Thematic Report
    July 03, 2023

    The insurance industry is rapidly embracing sustainability, driven by the need to address Environmental, Social, and Governance (ESG) concerns. With the global impact of the COVID-19 pandemic and the escalating effects of climate change, insurance companies…
  • Blog
    May 31, 2023

    From the many thought-provoking conversations that Everest Group analysts engaged in at Formation ’23, three main themes emerged about the future of insurance technology. These priorities are: integrating a humanized and people-centric approach, leveraging data to…
  • Viewpoint
    April 20, 2023

    During a time of economic uncertainty, tough macroeconomic conditions, pricing pressures, and the emergence of new competitors, insurers must transform their role from being mere risk insurers to risk guardians, and they must focus intently on…
  • Blog
    April 04, 2023

    Heightened momentum for technology-first and automated operations is elevating customers’ need for greater convenience, instant gratification, faster turnaround time, and more self-service options. Today’s digitally-immersed consumers have grown accustomed to doing business anywhere, at any time,…
  • PEAK Matrix®
    March 31, 2023

    Group life insurers are increasingly looking to modernize their core platforms to address limitations of their legacy core systems and drive transformation to future-proof their IT estates. They are looking for cloud-ready platforms to enable extensive…
  • Market Insights™
    March 17, 2023

  • Blog
    March 10, 2023

    Cloud computing presents a huge opportunity for insurers to drive growth, improve efficiency, and deliver innovation, among other benefits. Read on to learn about the coming phase of industry cloud and the key role system integrators…
  • Thematic Report
    March 02, 2023

    Challenges such as high inflation, high-interest rates, labor market shortages, the rate of technology adoption, and geopolitical issues, are testing the fundamental assumptions of the operating models and benchmarks used by Banking, Financial Services, and Insurance…

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