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Blog Dec. 15, 2025
TCS acquires Coastal Cloud: Signaling consolidation in the Salesforce services landscape
TCS’ acquisition of Coastal Cloud comes in response to mounting pressures reshaping the Salesforce services market. As Salesforce expands further into Artificial Intelligence (AI)-enabled capabilities such as Agentforce and Data Cloud, the talent and solutioning requirements have outpaced what traditional providers can typically build organically. The recent platform advancements are aimed at automating… -
Provider Compendium Aug. 22, 2025
Microsoft Business Application Services – Provider Compendium 2025
The rising demand for intuitive, user-friendly, and connected systems, with the flexibility to operate in the cloud, is rapidly transforming the Microsoft Business Applications services market. Microsoft’s significant investments in AI and its advanced capabilities, such… -
PEAK Matrix® Aug. 12, 2025
Microsoft Business Applications Services PEAK Matrix® Assessment 2025 – Focus on CRM and ERP Services
Rising demand for intuitive, user-friendly, and connected systems, with the flexibility to operate in the cloud, is rapidly transforming the Microsoft Business Applications services market. Microsoft’s investments in AI and its advanced capabilities, such as generative… -
LinkedIn Live July 24, 2025
Skilling for Scale: How GCCs are Building the Workforce of Tomorrow, Today
Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a… -
Viewpoint Feb. 17, 2025
Unlocking the Power of Workflow Platforms
In the current macroeconomic market, enterprises are shifting their focus from new investments in their workflow automation solutions to optimizing the value of their existing investments. Around 64% of enterprises are dissatisfied with the outcomes of… -
LinkedIn Live Feb. 13, 2025
Mapping the Next 2025: The APAC Playbook for IT-BP Success
Watch On LinkedIn Step into the future in this insightful LinkedIn Live with Everest Group experts Hrishi Raj Agarwalla, Vice President, and Ashish Sehdev, Vice President. Join this virtual session as they decode the market shifts… -
The nasscom GCC Conclave 2025 nominations period is nearly here! Opening on Feb 4, 2025, the nominations will open for GCC leaders to put their businesses forward for recognition. Supported by Strategic Partner Everest Group, the…
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Viewpoint Dec. 06, 2024
Technology Advances in the Indian Banking, Financial Services, and Insurance (BFSI) Sector
The Indian Banking, Financial Services, and Insurance (BFSI) sector is rapidly evolving, driven by innovation and regulatory compliance. This viewpoint examines key technology trends reshaping the industry, including AI, cloud computing, blockchain, and automation, which are… -
Tech Launch Perspective Oct. 10, 2024
Agentic AI – Review of Salesforce’s Agentforce Launch at Dreamforce 2024
At the Dreamforce 2024 event in San Francisco, California, Salesforce announced multiple innovations in AI-driven CRM tools, empowering businesses to deliver personalized experiences. The event focused on agentic AI (or AI as an agent) through the… -
Blog Oct. 07, 2024
Vidipta Roy
Susmitha Devisetty
Sustainability in Engineering - How are Companies Evolving to Achieve their ESG Goals?
Sustainability is now a vital focus for engineering firms, driven by shifting consumer preferences, technological progress, and environmental awareness. This blog examines how companies are adapting their value chains and processes, in order to meet… -
LinkedIn Live Sep. 11, 2024
Gen AI Unhyped: How It Is Evolving and How to Plan for Success
How can you best put generative AI to work for your business, and what are the real-world applications for this emerging technology ? Join Everest Group experts Suseel Menon, Practice Director, and Ashish Sehdev, Vice President,… -
Event Aug. 29, 2024
Spotlight AR Summit 2024
Everest Group is a sponsoring partner for the Spotlight AR Summit on September 30 – October 2, 2024 at the Loews Hotel, Kansas City. Join Everest Group’s Katrina Menzigian, Vice President, Abhishek Singh, Partner, and Chirajeet… -
Provider Compendium Aug. 21, 2024
Salesforce Services – Provider Compendium 2024
While industry-specific cloud solutions serve business-specific needs, Salesforce’s focus has shifted to a unified customer view with Einstein Analytics and Customer 360 with evolving enterprise expectations. AI and ML integration has further boosted Salesforce’s automation, personalization,… -
State of the Market Aug. 13, 2024
Microsoft Business Application Services – Riding the AI Waves
Small and Midsize Enterprises (SMEs) are adopting Microsoft Business Applications to transform their operations, gain visibility, and manage end-to-end processes, including modernizing their customer experiences. In contrast, large enterprises leverage Microsoft Business Applications to strengthen their… -
PEAK Matrix® July 17, 2024
Salesforce Services PEAK Matrix® Assessment 2024
While industry-specific cloud solutions serve business-specific needs, Salesforce's focus has shifted to a unified customer view with Einstein Analytics and Customer 360 with evolving enterprise expectations. AI and ML integration has further boosted Salesforce’s automation, personalization,… -
LinkedIn Live June 12, 2024
Debi Hamill
John Strum
Tom McCormick
Rita N. Soni
Principal AnalystImpact Sourcing: The Asset Enterprises Could be Missing
While the impact sourcing model continues to gain momentum with service providers embracing inclusive talent strategies, enterprise buyers are yet to recognize the win-win value of the model. Watch this interactive LinkedIn Live event to discover… -
LinkedIn Live June 05, 2024
Leveraging AI for CX
To meet evolving customer expectations, businesses are seeking to develop artificial intelligence (AI) tools to enhance their customer experiences. From personalizing experiences to providing in-depth analytics, the potential for AI to transform CX and its management… -
Provider Compendium May 27, 2024
SAP Business Application Services for Mid-Market Enterprises – Provider Compendium 2024
SAP’s mid-market services market contributed over US$10 billion, posting double-digit YoY growth. Since the launch of SAP BTP, RISE with SAP, and GROW with SAP programs, momentum is growing for Small and Mid-sized Businesses (SMBs) to… -
PEAK Matrix® April 12, 2024
SAP Business Application Services for Mid-market Enterprises PEAK Matrix® Assessment 2024
SAP’s mid-market services market has already made a significant impact, contributing an impressive US$10+ billion with a double-digit YoY growth rate. Momentum is growing for Small and Medium-sized Businesses (SMBs) to adopt the SAP suite for… -
Provider Compendium April 08, 2024
Pega Services – Provider Compendium 2024
Amid rapid digitalization and dynamic market landscapes powered by AI, enterprises worldwide are navigating the complexities of business transformation, with a strong emphasis on adopting AI, optimizing costs, and achieving rapid RoI. These enterprises seek cost-effective…
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