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  • Viewpoint
    Nov. 10, 2025

    The global Business Process Outsourcing (BPO) industry is undergoing a seismic transformation due to the emergence of autonomous, LLM-powered AI agents that are rapidly changing how services are delivered. This report examines how BPO firms must…
  • Viewpoint
    July 29, 2025

    The telecom industry is at an inflection point, facing rising customer expectations, operational complexities, and intensifying competition. This Viewpoint explores the need for telecom enterprises to embrace comprehensive, AI-driven transformation of their CX strategy through an…
  • PEAK Matrix®
    April 14, 2025

    In 2024, enterprises navigated a volatile talent landscape due to skill disruptions, workforce shifts, and growing pressure to adopt a skills-first approach. In response, several organizations have started to adopt skills intelligence platforms to build more…
  • See Us At
    April 01, 2025

    Join Everest Group Practice Director Varun Malik along with fellow industry experts for a LinkedIn Live on how AI and digital tools are transforming recruitment and enhancing candidate and client experiences. Register We'll explore: The latest…
  • March 07, 2025

    Language Translation Products View the Full Report
  • Tech Provider Spotlight
    Jan. 31, 2025

    Organizations face several challenges managing multilingual communication within Customer Experience Management (CXM), including high costs, operational inefficiencies, and inconsistent translation quality. These issues often obstruct delivering seamless, culturally relevant, and accurate interactions across diverse customer bases.…
  • State of the Market
    Jan. 07, 2025

    In 2023 and 2024, the contingent talent and strategic solutions industry experienced a notable growth deceleration due to macroeconomic uncertainties and a pervasive global economic slowdown. This economic downturn intensified cost pressures on enterprises across sectors…
  • Blog
    Nov. 13, 2024

    In today’s fast-evolving customer experience (CX) landscape, data is often referred to as the “new oil”—a critical resource powering innovation and efficiency.  Nowhere is this truer than in contact centers, where data from customer interactions fuels everything…
  • Market Insights™
    Nov. 06, 2024

  • State of the Market
    Oct. 25, 2024

    Conversational AI encompasses advanced technologies, such as intelligent virtual agents, chatbots, voice assistants, and agent assist tools, designed to facilitate human-like interactions between businesses and customers. These solutions leverage natural language processing and machine learning to…
  • PEAK Matrix®
    Sep. 26, 2024

    In 2023, the UK contingent talent and strategic solutions market faced challenges shaped by a complex mix of economic, political, and global factors. The broader economic context was dominated by high interest rates, which continued to…
  • Provider Compendium
    Sep. 20, 2024

    Skills intelligence platforms give insight into workforce capabilities, predict future skill needs, and uncover untapped talent pools, empowering organizations to foster a culture of continuous learning and match employees with opportunities that optimize their potential. The…
  • Event
    Sep. 17, 2024

    In today's rapidly evolving talent landscape, it’s essential for enterprises to have a workforce strategy that allows them to identify, develop, and deploy the right skills at the right time. This is making “skills” a central…
  • Webinar Deck
    Sep. 17, 2024

    In today’s rapidly evolving talent landscape, it’s essential for enterprises to have a workforce strategy that allows them to identify, develop, and deploy the right skills at the right time. This is making “skills” a central…
  • Viewpoint
    Sep. 17, 2024

    The digital Customer Experience Management (CXM) market is growing rapidly, particularly in the Philippines. Digital CXM leverages digital concepts and advanced analytics, automation solutions, Conversational AI (CAI), cloud-based contact centers, omnichannel solutions, and customer experience (CX)…
  • PEAK Matrix®
    Sep. 11, 2024

    The US industrial staffing and strategic solutions market faced a downturn in 2023 due to reduced consumer demand, lower production activity, and pressures on costs and margins amid an economic slowdown. Additionally, recent labor regulations further…
  • Blog
    Aug. 27, 2024

    The landscape of Customer Experience Management (CXM) has witnessed a remarkable transformation within the advent of Generative AI (generative artificial intelligence). Based on periodic comprehensive studies conducted by Everest Group with customer experience (CX) leaders from…
  • Viewpoint
    Aug. 08, 2024

    The COVID-19 pandemic and the ensuing phases in the market for talent – the Great Rehire, the Great Resignation, and the Great Reset – have compelled organizations to upgrade their hiring processes. Adding to this challenge…
  • PEAK Matrix®
    July 24, 2024

    The US contingent talent and strategic solutions market slowed in 2023, as enterprises faced cost and margin pressures amid the economic slowdown. Notably, while the economic downturn had adverse effects on US staffing providers, a substantial…
  • Thematic Report
    July 15, 2024

    In this report, we examine the vital role of Applicant Tracking Systems (ATSs) within the contingent staffing industry. From being centralized systems of record to evolving into indispensable technology platforms, ATSs have undergone a remarkable transformation.…

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