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Showing 66 results
  • Viewpoint
    Nov. 10, 2025

    The global Business Process Outsourcing (BPO) industry is undergoing a seismic transformation due to the emergence of autonomous, LLM-powered AI agents that are rapidly changing how services are delivered. This report examines how BPO firms must…
  • Location Spotlight
    Sep. 08, 2025

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the…
  • Viewpoint
    July 29, 2025

    The telecom industry is at an inflection point, facing rising customer expectations, operational complexities, and intensifying competition. This Viewpoint explores the need for telecom enterprises to embrace comprehensive, AI-driven transformation of their CX strategy through an…
  • LinkedIn Live
    July 24, 2025

    Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a…
  • June 30, 2025

    Source Geographies
  • June 30, 2025

    Global Services
  • Webinar Deck
    June 24, 2025

    After nearly a three-year decline, the IT and BPO outsourcing industries were expected to rebound in 2025. However, macroeconomic headwinds – including shifts in cross-border cost structures – continue to create challenges, while the rapid adoption…
  • Event
    June 24, 2025

    After nearly a three-year decline, the IT and BPO outsourcing industries were expected to rebound in 2025. However, macroeconomic headwinds – including shifts in cross-border cost structures – continue to create challenges, while the rapid adoption…
  • Executive Briefs
    June 06, 2025

    Over the past several years, South Africa has emerged as a key hub for global service delivery, attracting organizations in search of competitive and future-ready locations. The country offers a large pool of fluent, neutral-accent English…
  • Blog
    June 02, 2025

    Japan’s global services market is undergoing a quiet transformation. Known for its leadership in high-tech manufacturing and research, the country is now seeing a shift in how organizations are evaluating service delivery, both in terms of…
  • Location Spotlight
    May 30, 2025

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the…
  • May 22, 2025

    Global Services Talent View the full report
  • May 22, 2025

    Delivery Market Trends View the full report
  • Blog
    May 20, 2025

    A growing trend in the Polish global services landscape is the shift towards contract employment (Business-to-Business (B2B) contracts), particularly among professionals with over five years of experience. This shift is gradually changing the hiring dynamics in…
  • Thematic Report
    May 02, 2025

    Japan’s technology and Engineering and Research and Development (ER&D) services market has witnessed steady growth, driven by robust global and domestic demand alongside strong government support, especially in the IT sector. The country’s stable, innovation-friendly business…
  • Viewpoint
    March 19, 2025

    Location selection has long been a vital business decision, but changing global forces are reshaping its strategic importance. Rising uncertainty, geopolitical shifts, and evolving workforce dynamics demand a more structured, forward-looking approach. Enterprises and service providers…
  • Event
    March 17, 2025

    Join Everest Group’s Practice Director Vipin Alexander and Senior Analyst Gunjan Mundra, along with fellow industry experts, as they explore key strategic pillars, celebrate industry milestones, and shape the future of South Africa’s GBS and BPO…
  • March 07, 2025

    Language Translation Products View the Full Report
  • LinkedIn Live
    Feb. 13, 2025

    Watch On LinkedIn Step into the future in this insightful LinkedIn Live with Everest Group experts Hrishi Raj Agarwalla, Vice President, and Ashish Sehdev, Vice President. Join this virtual session as they decode the market shifts…
  • Feb. 03, 2025

    The nasscom GCC Conclave 2025 nominations period is nearly here! Opening on Feb 4, 2025, the nominations will open for GCC leaders to put their businesses forward for recognition. Supported by Strategic Partner Everest Group, the…

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