All Reports Events Blogs Videos
Showing 61 results
  • Viewpoint
    April 20, 2026

    As enterprises transition from experimentation to scaled AI deployment, the defining question is shifting from whether AI can deliver value to whether it can do so responsibly, consistently, and at scale. The rapid rise of generative…
  • Viewpoint
    Nov. 21, 2025

    As enterprises shift from experimentation to scaled AI adoption, the question is no longer whether AI can deliver value – but how organizations must redesign themselves to harness it. This Viewpoint defines what it means to…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Viewpoint
    Nov. 10, 2025

    The global Business Process Outsourcing (BPO) industry is undergoing a seismic transformation due to the emergence of autonomous, LLM-powered AI agents that are rapidly changing how services are delivered. This report examines how BPO firms must…
  • Aug. 01, 2025

    Integration Strategies
  • Aug. 01, 2025

    Integration Approaches View the full report
  • Aug. 01, 2025

    Response View the full report
  • Viewpoint
    July 30, 2025

    Sovereign AI is becoming a strategic imperative for governments and enterprises seeking greater control over their digital infrastructure, data, and AI systems. It empowers nations to localize AI development, ensure regulatory compliance, and align technology use…
  • Viewpoint
    July 29, 2025

    The telecom industry is at an inflection point, facing rising customer expectations, operational complexities, and intensifying competition. This Viewpoint explores the need for telecom enterprises to embrace comprehensive, AI-driven transformation of their CX strategy through an…
  • LinkedIn Live
    July 24, 2025

    Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a…
  • Viewpoint
    June 24, 2025

    As enterprises embed LLMs into customer service, decision support, and content generation workflows, a new realization is emerging: success depends not just on the model’s intelligence, but on its ability to understand context. This shift makes…
  • March 07, 2025

    Language Translation Products View the Full Report
  • LinkedIn Live
    Feb. 13, 2025

    Watch On LinkedIn Step into the future in this insightful LinkedIn Live with Everest Group experts Hrishi Raj Agarwalla, Vice President, and Ashish Sehdev, Vice President. Join this virtual session as they decode the market shifts…
  • Feb. 03, 2025

    The nasscom GCC Conclave 2025 nominations period is nearly here! Opening on Feb 4, 2025, the nominations will open for GCC leaders to put their businesses forward for recognition. Supported by Strategic Partner Everest Group, the…
  • Tech Provider Spotlight
    Jan. 31, 2025

    Organizations face several challenges managing multilingual communication within Customer Experience Management (CXM), including high costs, operational inefficiencies, and inconsistent translation quality. These issues often obstruct delivering seamless, culturally relevant, and accurate interactions across diverse customer bases.…
  • Viewpoint
    Jan. 10, 2025

    Enterprise AI platforms are at the forefront of digital transformation, enabling businesses to innovate, compete, and operate efficiently. These platforms empower organizations to streamline processes, enhance decision-making, and accelerate their AI adoption journeys by unifying data…
  • Viewpoint
    Dec. 06, 2024

    The Indian Banking, Financial Services, and Insurance (BFSI) sector is rapidly evolving, driven by innovation and regulatory compliance. This viewpoint examines key technology trends reshaping the industry, including AI, cloud computing, blockchain, and automation, which are…
  • Blog
    Nov. 13, 2024

    In today’s fast-evolving customer experience (CX) landscape, data is often referred to as the “new oil”—a critical resource powering innovation and efficiency.  Nowhere is this truer than in contact centers, where data from customer interactions fuels everything…
  • Market Insights™
    Nov. 06, 2024

  • State of the Market
    Oct. 25, 2024

    Conversational AI encompasses advanced technologies, such as intelligent virtual agents, chatbots, voice assistants, and agent assist tools, designed to facilitate human-like interactions between businesses and customers. These solutions leverage natural language processing and machine learning to…

Items per page