All Reports Events Blogs Videos
Showing 25 results
  • Tech Provider Spotlight
    May 08, 2026

    Enterprises are under increasing pressure to detect and respond to manipulated audio, video, and image content as synthetic media becomes more realistic, scalable, and accessible. Deepfakes are creating new risks across fraud prevention, authentication, content moderation,…
  • Blog
    May 05, 2026

    The previous blog in this series focused on execution-led orchestrators, providers making revenue orchestration their clearest strategic bet. This blog looks at the same layer from the opposite direction. Enterprise platforms are not trying to build around the commercial stack; they are…
  • State of the Market
    April 27, 2026

    This report analyzes the transformation in outsourced sales from fragmented, activity-led execution to integrated, outcome-driven revenue systems. It highlights how enterprises are shifting toward pipeline-backed growth, AI-enabled decisioning, and tighter alignment across sales, marketing, and operations.…
  • Blog
    April 13, 2026

    A consistent pattern is emerging in Artificial Intelligence (AI)-enabled sales teams. Activity rises quickly. Meeting volumes increase. Early pipeline metrics look stronger. Then, less visibly, conversion rates soften, deal cycles stretch, and pipeline quality becomes less reliable.  The instinct is to…
  • Blog
    April 02, 2026

      Advertising has automated transactions, but not workflows. Bidding, targeting, and optimization are already machine-led across much of the stack, yet campaigns still move through disconnected tools, platforms, and approval chains. The result is an industry…
  • Thematic Report
    March 30, 2026

    This Customer Experience Management (CXM) key priorities research is based on an annual survey that captures enterprise sentiment and key trends shaping the global sourcing industry. Entering 2026 with improved confidence in business performance, enterprises continue…
  • Blog
    March 27, 2026

    At the NiCE Cognigy Nexus 2026 event in Munich, a simple but provocative statement was presented during a product session: your next customer may not be a human.  At first glance, it feels like a thought experiment. In reality, it points to a structural shift already taking shape,…
  • Briefings
    March 26, 2026

    09:30 - 12:15 etc. Venues, County Hall, Belvedere Rd, London SE1 7PB As organizations navigate volatility, regulatory pressure, and rapid AI advancement, the traditional operating model is no longer sufficient.  Everest Group invites you for an…
  • Blog
    March 19, 2026

    In our first blog, we discussed how Customer Experience (CX) technology is now a continuous operating capability, not a one-time platform decision. As CX stacks grow more layered and Artificial Intelligence (AI) accelerates change, GCCs can provide a durable engineering-and-operations backbone to protect experience and manage…
  • Blog
    March 17, 2026

    Salesforce has acquired Momentum, a conversational intelligence platform that turns customer meetings and calls into structured Customer Relationship Management (CRM) data. On the surface, it reads like a sensible product addition. Look closer and it feels more deliberate than that. This…
  • Blog
    March 16, 2026

    The convergence moment revenue leaders can’t ignore   For years, B2B organizations have aimed to align marketing, sales, and customer success. In practice, siloed targets, tools, and data definitions still disrupt the buyer journey. While buyers expect a seamless lifecycle experience…
  • Blog
    Feb. 23, 2026

    The Customer Experience Management (CXM) technology ecosystem has shifted from a platform selection exercise to a continuous operating capability. With Artificial Intelligence (AI) accelerating change cycles, the stack is now multi-layered, spanning Contact Center-as-a-Service (CCaaS), Customer Relationship Management (CRM), knowledge management, Workforce Management (WFM), conversational AI, automation, and analytics. Increasingly, value depends on how effectively enterprises compose these layers…
  • Blog
    Feb. 09, 2026

    Impact Sourcing is no longer a side note in corporate responsibility reports. With over 520,000 workers globally and growth of 4-5% year-over-year, the model has become a serious workforce strategy for enterprises facing talent shortages, inclusion gaps, and pressure to show real progress on equitable economic development.   As…
  • Market Insights™
    Jan. 19, 2026

  • Market Insights™
    Jan. 19, 2026

  • Market Insights™
    Jan. 19, 2026

  • State of the Market
    Dec. 10, 2025

    The global impact sourcing ecosystem is fundamentally transforming. No longer seen as a niche or CSR initiative, it is becoming a core workforce strategy that supports enterprise goals for agility, resilience, and inclusive growth. This report…
  • Tech Provider Spotlight
    Oct. 07, 2025

    AI-based facial age estimation has become a vital digital trust, privacy, and compliance enabler as platforms seek scalable solutions to verify user age in anonymous and age-restricted environments. Unlike traditional age verification approaches, these solutions apply…
  • Event
    Sep. 16, 2025

    As economic headwinds, such as increasing delinquencies, rising inflation, and shifting consumer behavior, force businesses to move beyond reactive collections, “Collections 2.0” emerges as a revolutionary collections model. This webinar, led by Everest Group experts Aishwarya Barjatya,…
  • State of the Market
    Aug. 21, 2025

    As gen AI and agentic AI integrate into enterprise platforms, the Trust and Safety (T&S) function is transforming. Once focused on downstream moderation, T&S now supports AI safety, ethics, and compliance across the full system life…

Items per page