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  • Tech Launch Perspective
    June 10, 2026

    ServiceNow Knowledge 2026 marked a new phase in the company’s agentic AI strategy, focusing on governed execution, autonomous operations, and enterprise-wide AI orchestration. Key announcements included Autonomous Workforce, an AI specialist portfolio designed to autonomously execute…
  • Provider Compendium
    Dec. 24, 2025

    ServiceNow is increasingly central to enterprise digital transformation strategies, moving beyond its roots in ITSM to support integrated workflows across HR, customer service, operations, and risks. The demand for agility, intelligent automation, and improved user experiences…
  • Blog
    Dec. 15, 2025

    TCS’ acquisition of Coastal Cloud comes in response to mounting pressures reshaping the Salesforce services market. As Salesforce expands further into Artificial Intelligence (AI)-enabled capabilities such as Agentforce and Data Cloud, the talent  and solutioning requirements have outpaced what traditional providers can typically build organically.   The recent platform advancements are aimed at automating…
  • PEAK Matrix®
    Dec. 02, 2025

    ServiceNow is emerging as a unified platform for digital transformation, enabling enterprises to streamline operations, break down functional silos, and deliver intelligent, AI-driven workflows. Organizations are shifting from limited ITSM use cases to broader adoption across…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Provider Compendium
    Aug. 22, 2025

    The rising demand for intuitive, user-friendly, and connected systems, with the flexibility to operate in the cloud, is rapidly transforming the Microsoft Business Applications services market. Microsoft’s significant investments in AI and its advanced capabilities, such…
  • PEAK Matrix®
    Aug. 12, 2025

    Rising demand for intuitive, user-friendly, and connected systems, with the flexibility to operate in the cloud, is rapidly transforming the Microsoft Business Applications services market. Microsoft’s investments in AI and its advanced capabilities, such as generative…
  • LinkedIn Live
    July 24, 2025

    Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a…
  • Tech Launch Perspective
    June 09, 2025

    ServiceNow Knowledge 2025 marked a significant evolution in the company’s AI strategy, positioning the Now Platform as an AI-first operating system for enterprise transformation. Key announcements included the launch of AI Agent Studio – a no-code…
  • May 01, 2025

    Despite ongoing macroeconomic uncertainty and the increasing scrutiny of Information Technology (IT) spending, ServiceNow has sustained a good growth momentum within the IT market, reporting a 22% year-on-year growth in 2024. The ServiceNow services market has…
  • Thematic Report
    April 28, 2025

    ServiceNow and its partner ecosystem are growing due to its robust IT service management and workflow automation capabilities, industry-specific applicability, and low-code development approach. Enterprises are increasingly adopting ServiceNow modules to address their evolving business needs.…
  • LinkedIn Live
    Feb. 13, 2025

    Watch On LinkedIn Step into the future in this insightful LinkedIn Live with Everest Group experts Hrishi Raj Agarwalla, Vice President, and Ashish Sehdev, Vice President. Join this virtual session as they decode the market shifts…
  • Feb. 03, 2025

    The nasscom GCC Conclave 2025 nominations period is nearly here! Opening on Feb 4, 2025, the nominations will open for GCC leaders to put their businesses forward for recognition. Supported by Strategic Partner Everest Group, the…
  • Viewpoint
    Jan. 15, 2025

    In the evolving business landscape, traditional linear supply chains are increasingly scrutinized for their environmental impact and resource inefficiencies. This viewpoint explores the paradigm shift toward circular supply chains that prioritize sustainability through resource reuse, recycling,…
  • Viewpoint
    Dec. 06, 2024

    The Indian Banking, Financial Services, and Insurance (BFSI) sector is rapidly evolving, driven by innovation and regulatory compliance. This viewpoint examines key technology trends reshaping the industry, including AI, cloud computing, blockchain, and automation, which are…
  • LinkedIn Live
    Sep. 11, 2024

    How can you best put generative AI to work for your business, and what are the real-world applications for this emerging technology ? Join Everest Group experts Suseel Menon, Practice Director, and Ashish Sehdev, Vice President,…
  • Event
    Aug. 29, 2024

    Everest Group is a sponsoring partner for the Spotlight AR Summit on September 30 – October 2, 2024 at the Loews Hotel, Kansas City. Join Everest Group’s Katrina Menzigian, Vice President, Abhishek Singh, Partner, and Chirajeet…
  • LinkedIn Live
    June 05, 2024

    To meet evolving customer expectations, businesses are seeking to develop artificial intelligence (AI) tools to enhance their customer experiences. From personalizing experiences to providing in-depth analytics, the potential for AI to transform CX and its management…
  • LinkedIn Live
    April 03, 2024

    While generative AI (gen AI) seems to be the predominant theme of the time, there is still a lack of clarity regarding where the technology works best and where the primary developments are occurring. Watch this…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…

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