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Viewpoint Nov. 10, 2025
AI Agents and the Rise of SaaS 2.0
The global Business Process Outsourcing (BPO) industry is undergoing a seismic transformation due to the emergence of autonomous, LLM-powered AI agents that are rapidly changing how services are delivered. This report examines how BPO firms must… -
Viewpoint July 29, 2025
Connecting the Dots with AI: Creating a Superior End-to-end Telecom Customer Experience (CX)
The telecom industry is at an inflection point, facing rising customer expectations, operational complexities, and intensifying competition. This Viewpoint explores the need for telecom enterprises to embrace comprehensive, AI-driven transformation of their CX strategy through an…
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