- CrowdStrike Outage Learnings – Contractual Implications and Enterprise Expectations
- Supplier Performance Measurement and Tracking Tools Prevalence in Enterprises | Market Insights™
- Develop Metrics That Drive Increased Productivity | Blog
- SLAs Constrain Improving Productivity | Blog
- The Whys, Hows and How Nots of Buyer-Driven Service Level Redesign | Sherpas in Blue Shirts
- Can Outcome-based Pricing Replace “Till SLAs Do Us Part?” | Sherpas in Blue Shirts