- MAP Matrix™: Bilingual BPS (English and Spanish) | Market Insights™
- Global services delivery: The World Is Not Enough | Market Insights™
- On Her Majesty’s Secret (Global) Service| Market Insights™
- Likely Impact of RPA on Locations Strategy | Market Insights™
- APAC Share of Global Delivery Center Set-Ups Has Declined Over Time | Market Insights™
- India and the Philippines Lead Global Services Market Share | Market Insights™
- APAC Leads in Global New Delivery Center Set-Ups | Market Insights™
- 2015 Global Services Market Heatmap | Market Insights™
- Multi-Channel Solutions – Defining the New Age Contact Centers | Sherpas in Blue Shirts
- When It Comes to IT-BPS, the Philippines Knows Its Strengths | Sherpas in Blue Shirts
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About Us
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We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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- Who We Serve
-
How We Help
-
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
- Memberships
- Tools
- Projects
-
-
Insights
-
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
- Featured Insights
-
-
Events
-
Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
- Conferences
-
-
About Us
-
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
-