- The Robotic Process Automation (RPA) Opportunity Varies by Industry and Function | Market Insights™
- When It Comes to IT-BPS, the Philippines Knows Its Strengths | Sherpas in Blue Shirts
- Why Are Organizations Leaning on Contact Center Outsourcing Providers to Tackle Their Social Media Analytics Challenges? | Sherpas in Blue Shirts
- What’s Holding Back Organizations from Deploying Social Media Analytics in Their Contact Centers? | Sherpas in Blue Shirts
- Think Oak Ridge, Tennessee Isn’t on Your List of Likely Domestic Service Delivery Sites? Think Again | Sherpas in Blue Shirts
- Adding Value in Contact Center Outsourcing | Market Insights™
- Long Live E-mail … in CCO! | Market Insights™
- Contact Center Outsourcing Contract TCV is Both Shrinking and Growing | Market Insights™
- Signs of Anti-incumbency in Contact Center Outsourcing | Market Insights™
- Why Is Contact Center Outsourcing Moving Onshore? | Market Insights™
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About Us
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We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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- Who We Serve
-
How We Help
-
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
- Memberships
- Tools
- Projects
-
-
Insights
-
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
- Featured Insights
-
-
Events
-
Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
- Conferences
-
-
About Us
-
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
-