- The Importance of Process Mining in the CPG
- Generative AI Deployment Trends in Customer Experience
- Gen AI Deployment’s Impact on CX
- Impact Sourcing in Africa
- Africa’s Markets Vary Significantly in Talent and Financial Attractiveness
- Drivers of Global Service Delivery Growth in Africa
- Africa Global Services Market Overview
- Are Consumers Ready for Generative AI-augmented Interactions?
- Key Adoption Drivers of Procurement Orchestration Tools
- Areas in Which Africa Is Ahead, at Par, and Behind India and the Philippines in CX
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About Us
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We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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- Who We Serve
-
How We Help
-
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
- Memberships
- Tools
- Projects
-
-
Insights
-
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
- Featured Insights
-
-
Events
-
Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
- Conferences
-
-
About Us
-
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
-