• Gen AI Deployment’s Impact on CX
• Impact Sourcing in Africa
• Africa’s Markets Vary Significantly in Talent and Financial Attractiveness
• Drivers of Global Service Delivery Growth in Africa
• Africa Global Services Market Overview
• Are Consumers Ready for Generative AI-augmented Interactions?
• Key Adoption Drivers of Procurement Orchestration Tools
• Areas in Which Africa Is Ahead, at Par, and Behind India and the Philippines in CX
• Roadblocks that FAO Providers Should Help Enterprises to Overcome
• Key Points of Dissatisfaction Among Enterprises with Their Current F&A Service Providers