Tag: BPS Top 50

Everest Group Unveils Sixth Annual Business Process Services Top 50 | Press Release

ADP, Concentrix, Teleperformance, Accenture and Arvato/Majorel take Top 5 spots among world’s largest third-party BPS providers

Everest Group today released the sixth annual edition of “The Everest Group BPS Top 50™,” a ranking of the world’s largest third-party providers of business process services (BPS). The list was launched in 2015 as the first of its kind for the global industry, which is valued at more than US$200 billion. The ranking is based on 2019 revenues and year-on-year growth.

Topping the 2020 list of BPS providers are these 10 leaders:

  1. ADP
  2. Concentrix
  3. Teleperformance
  4. Accenture
  5. Arvato/Majorel
  6. Paychex
  7. Conduent
  8. Genpact
  9. Xerox
  10. Alight Solutions

***Download a complimentary copy of the 2020 Everest Group BPS Top 50 list and analysis***

Everest Group estimates there are more than 250 service providers with more than US$50 million in revenues offering BPS around the globe. What started as a cost optimization concept focusing on “non-core” and “back-office” business processes today permeates the entire business process value chain, addressing a wide variety of business objectives.

North America-head quartered service providers continue to dominate The Everest Group BPS Top 50, with a 58% share; Europe and Asia Pacific regions followed, with 24% and 18% shares respectively. Providers in the United Kingdom made up 4% of the market.

Top 3 North American Providers:

  • ADP
  • Conduent
  • Paychex

Top 3 European providers:

  • Accenture
  • Teleperformance
  • Webhelp Group

Top 3 APAC Providers:

  • TCS
  • Wipro
  • Transcosmos

“In this year’s listing, we see two interesting trends,” said Rajesh Ranjan, partner at Everest Group. First, the divide between risers and decliners continues to widen, increasing to 35% this year. This was 23% in 2017. Secondly, we saw an uptick in the volatility in the rankings. 54% of the listed providers’ ranks changed by five or more positions in 2019, compared to 32% in 2018.”

Other highlights:

  • The Top 5 leaders in terms of revenue were ADP, Accenture, Teleperformance, Concentrix and Conduent.
  • The Top 5 fastest growing companies year-on-year were Concentrix, Willis Towers Watson, Infosys, Telus International and Teleperformance.
  • Top risers (companies whose position in the list advanced the most) include Willis Towers Watson, Infosys, CGI, TTEC and Allegis Global Solutions.

The Everest Group BPS Top 50 is based on both revenues and year-on-year growth. Revenues comprise 75% of the composite score used for ranking. Growth comprises 25% and has two sub-parameters: absolute growth (measured as change in ES revenue in US$ million and accounting for 12.5% of the composite score) and percentage growth (measured as percentage change in ES revenue and accounting for the final 12.5% of the composite score).

 About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global enterprises, service providers, and investors. Through our research-informed insights and deep experience, we guide clients in their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com/.

Everest Group Unveils Fourth Annual Business Process Services Top 50 | Press Release

ADP remains No. 1, Teleperformance leaps two spots to No. 2 and Accenture retains No. 3 ranking among world’s largest third-party BPS providers

Everest Group, a consulting and research firm focused on strategic IT, business services, and sourcing, today released the fourth annual edition of “The Everest Group BPS Top 50™,” a ranking of the world’s largest third-party providers of business process services (BPS). The list was launched in 2015 as the first of its kind for the global industry, which today is valued at more than US$175 billion.

This year’s ranking is based on both revenues (75 percent of the composite score used for ranking) and year-on-year growth, whereas the previous years’ rankings were based solely on revenues. Growth has two sub-parameters: absolute growth (measured as change in BPS revenue in US$ million, and accounting for 12.5 percent of the composite score) and percentage growth (measured as percentage change in BPS revenue, and accounting for the final 12.5 percent of the composite score).

Everest Group estimates there are more than 200 service providers with more than US$50 million in revenues offering BPS services around the globe. What started as a cost optimization concept focusing on “non-core” and “back-office” business processes today permeates the entire business process value chain, addressing a wide variety of business objectives.

“The industry has attracted many service providers from a broad range of backgrounds and heritages,” said Rajesh Ranjan, partner at Everest Group. “As digital forces create a new paradigm of value creation and service delivery, we are seeing a widening gap among providers in their capabilities and market success. By incorporating growth as an additional factor, we are making sure that the ranking reflects this. We also expect both the list and the rankings within to see greater volatility in coming years as this industry experiences accelerated change.”

This list helps enterprises to identify the scaled-up providers and their functional coverage. It helps BPS service providers to compare themselves against others in the industry.

***Download a complimentary copy of the 2018 Everest Group BPS Top 50 list and analysis.***

Topping the 2018 list of BPS providers are these 10 leaders:

  1. ADP
  2. Teleperformance
  3. Accenture
  4. Conduent
  5. Paychex
  6. Concentrix
  7. DXC Technology
  8. Xerox
  9. Arvato Bertelsmann
  10. Genpact

Other highlights:

  • The cumulative revenue of the providers in the BPS Top 50 list grew by 7 percent year-on-year.
  • The highest growth rate for the past two years was logged by Alorica at 95 to 105 percent and was achieved largely through acquisitions in 2015 and 2016. Cognizant logged the second fastest growth rate at 22 to 25 percent and achieved this largely through organic growth.
  • North America-based service providers continue to dominate the list; however, the region’s overall share has declined versus 2016 (54 percent share versus 56 percent), while the Rest of Europe’s share has grown (up from 14 percent in 2016 to 22 percent in 2017).

Top 3 North American Providers:

  • ADP
  • Conduent
  • Xerox

Top 3 “Rest of Europe” Providers (excludes UK providers):

  • Accenture
  • Teleperformance
  • Arvato Bertelsmann

Top 3 APAC Providers:

  • TCS
  • Transcosmos
  • Relia
  • For the first time in three years, the number of specialist service providers increased their share of market as compared to broad-based service providers, driven by increases in the Contact Center Outsourcing (CCO) submarket. Broad-based providers now represent 56 percent of the market whereas specialists represent 44 percent. The top 5 broad-based providers are:
    • Conduent
    • Accenture
    • DXC Technology
    • Arvato Bertelsmann
    • Capita
  • Among the specialist providers, the following ranked highest in their respective specialty area:

Human Resource Outsourcing:

  1. ADP
  2. Paychex
  3. Fidelity

Contact Center Outsourcing:

  1. Teleperformance
  2. Convergys
  3. Alorica

Document Management:

  1. Xerox
  2. Williams Lea Tag
  3. Iron Mountain

***Video: Watch “The Everest Group BPS Top 50 2018.***

Everest Group Unveils 2016 Global Top 50 Business Process Services Providers | Press Release

Xerox, ADP repeat their No. 1 and No. 2 rankings, respectively, and Accenture edges out Teleperformance to claim No. 3 ranking among world’s largest third-party BPS providers

Everest Group, a consulting and research firm focused on strategic IT, business services, and sourcing, has released the second annual edition of “The Everest Group BPS Top 50™,” a ranking of the world’s largest third-party providers of business process services (BPS). The list was launched in 2015 as the first of its kind for the global industry, which is valued at more than US$150 billion. The Everest Group BPS Top 50 ranks the largest BPS service providers by revenue and reports their growth and coverage cutting across geography,
domain and buyer size.

Everest Group estimates there are more than 200 service providers with more than US$50 million in revenues offering BPS services around the globe.

“This industry is vitally important to the global economy, but no reference point of leadership existed until we launched The Everest Group BPS Top 50 last year,” said Rajesh Ranjan, partner at Everest Group. “This ranking, the only one of its kind in the industry, helps enterprises identify the largest providers and their functional coverage, and it helps service providers compare themselves against others in the industry.

“Starting this year, we are also looking at key year-to-year changes in the list and offering associated analyses to help stakeholders understand the broad dynamics of growth and success in this industry.”

***A complimentary copy of the Everest Group BPS 2016 list and analysis is available for download here.***

Topping the 2016 list of BPS providers are these 10 leaders:
1. Xerox
2. ADP
3. Accenture
4. Teleperformance
5. Capita
6. Convergys
7. Arvato Bertelsmann
8. Paychex
9. Aon Hewitt
10. IBM

Other highlights:

  • The cumulative revenue of the providers in BPS Top 50 list grew by 5 percent year-on-year.
  • North American service providers continue to dominate the list, representing 60 percent of the BPS Top 50
    (up from 58 percent on the 2015 list).
  • The number of broad-based service providers in the 2016 list (as compared to specialists) grew over the 2015
    list, from 46 percent to 50 percent.
  • Among the specialist providers, the following ranked highest in their respective specialty area:

Human Resource Outsourcing:
1. ADP
2. Paychex
3. Aon Hewitt

Contact Center Outsourcing:
1. Teleperformance
2. Convergys
3. Atento

Document Management:
1. Williams Lea
2. Iron Mountain
3. Pitney Bowes

***Video: Watch “The Everest Group BPS Top 50 2016” on YouTube.***

Introducing the Everest Group BPS Top 50™ | Sherpas in Blue Shirts

The global third-party BPS industry has evolved rapidly over the past decade or so, in breadth and depth of services. What started as largely a cost optimization play focused on non-core back-office business processes today has expanded to encompass the entire business process value chain supporting a wide variety of business objectives, including agility, flexibility, compliance, and improved business outcomes, among others.

With that evolution has come growth – the BPS industry today is valued at about $150 billion – and, as you might anticipate, interest among service providers from a broad range of backgrounds and heritages. In fact, Everest Group estimates that there are more than 200 service providers with more than US$50 million in revenues around the globe, some pure-play BPS providers, some that offer BPS as part of a broader portfolio, some focused on a particular domain or geography, some broad-based.

Yet, with all that expansion, what’s lacking in the industry are reference points to identify and compare the largest providers by size globally. Until now.

Everest Group is unveiling our first ever BPS Top 50 to fill this gap. With this list, enterprises can now identify the largest providers and their functional coverage. Service providers can now compare themselves against others in the industry. In the coming years, all industry stakeholders will be able to understand the broad dynamics of the growth and success in the industry.

 
Download the BPS Top 50
 

Everest Group Introduces Global Top 50 List of Business Process Services Providers | Press Release

See the current BPS Top 50™ for 2018. You can also check out the BPS leaders for 2017 and 2016.

Related: See our full coverage of the business process services industry

Xerox, ADP and Teleperformance top the inaugural ranking of the world’s largest third-party BPS providers for 2015

DALLAS, October 27, 2015 — Everest Group, a consulting and research firm focused on strategic IT, business services and sourcing, today announced the launch of “The Everest Group BPS Top 50™,” an annual ranking of the world’s largest third-party providers of business process services (BPS). Identifying the largest BPS service providers, their growth and coverage cutting across geography, domain and buyer size, the list is the first of its kind for the global industry, which is valued at more than US$150 billion.

“An industry that is this important to the global economy needs a reference point of leadership, and that’s the gap we are filling with the launch of The Everest Group BPS Top 50,” said Rajesh Ranjan, partner at Everest Group. “This ranking will help enterprises identify the largest providers and their functional coverage, and it will help BPS service providers compare themselves against others in the industry. Over the coming years, we also expect the list and associated analysis to help stakeholders understand the broad dynamics of growth and success in this industry.”

Everest Group estimates there are more than 200 service providers with more than US$50 million in revenues offering BPS services around the globe. What started as a cost optimization concept focusing on “non-core” and “back-office” business processes today permeates the entire business process value chain, addressing a wide variety of business objectives. Topping the 2015 list of BPS providers are these 10 leaders, which collectively represent 2014 revenues of US$39 billion:

  1. Xerox
  2. ADP
  3. Teleperformance
  4. Accenture
  5. Capita
  6. Convergys
  7. Aon Hewitt
  8. IBM
  9. Paychex
  10. Atento 

***Download the complete 2015 Everest Group BPS 2015 report.***

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