Everest Group Unveils Sixth Annual Business Process Services Top 50 | Press Release

ADP, Concentrix, Teleperformance, Accenture and Arvato/Majorel take Top 5 spots among world’s largest third-party BPS providers

Everest Group today released the sixth annual edition of “The Everest Group BPS Top 50™,” a ranking of the world’s largest third-party providers of business process services (BPS). The list was launched in 2015 as the first of its kind for the global industry, which is valued at more than US$200 billion. The ranking is based on 2019 revenues and year-on-year growth.

Topping the 2020 list of BPS providers are these 10 leaders:

  1. ADP
  2. Concentrix
  3. Teleperformance
  4. Accenture
  5. Arvato/Majorel
  6. Paychex
  7. Conduent
  8. Genpact
  9. Xerox
  10. Alight Solutions

***Download a complimentary copy of the 2020 Everest Group BPS Top 50 list and analysis***

Everest Group estimates there are more than 250 service providers with more than US$50 million in revenues offering BPS around the globe. What started as a cost optimization concept focusing on “non-core” and “back-office” business processes today permeates the entire business process value chain, addressing a wide variety of business objectives.

North America-head quartered service providers continue to dominate The Everest Group BPS Top 50, with a 58% share; Europe and Asia Pacific regions followed, with 24% and 18% shares respectively. Providers in the United Kingdom made up 4% of the market.

Top 3 North American Providers:

  • ADP
  • Conduent
  • Paychex

Top 3 European providers:

  • Accenture
  • Teleperformance
  • Webhelp Group

Top 3 APAC Providers:

  • TCS
  • Wipro
  • Transcosmos

“In this year’s listing, we see two interesting trends,” said Rajesh Ranjan, partner at Everest Group. First, the divide between risers and decliners continues to widen, increasing to 35% this year. This was 23% in 2017. Secondly, we saw an uptick in the volatility in the rankings. 54% of the listed providers’ ranks changed by five or more positions in 2019, compared to 32% in 2018.”

Other highlights:

  • The Top 5 leaders in terms of revenue were ADP, Accenture, Teleperformance, Concentrix and Conduent.
  • The Top 5 fastest growing companies year-on-year were Concentrix, Willis Towers Watson, Infosys, Telus International and Teleperformance.
  • Top risers (companies whose position in the list advanced the most) include Willis Towers Watson, Infosys, CGI, TTEC and Allegis Global Solutions.

The Everest Group BPS Top 50 is based on both revenues and year-on-year growth. Revenues comprise 75% of the composite score used for ranking. Growth comprises 25% and has two sub-parameters: absolute growth (measured as change in ES revenue in US$ million and accounting for 12.5% of the composite score) and percentage growth (measured as percentage change in ES revenue and accounting for the final 12.5% of the composite score).

 About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global enterprises, service providers, and investors. Through our research-informed insights and deep experience, we guide clients in their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com/.

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