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Showing 138 results

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PEAK Matrix®
July 28, 2021

Ankur Verma

Vice President

Abhinav Aggarwal

Practice Director

Revenue Cycle Management (RCM) Operations – Services PEAK Matrix® Assessment 2021

Revenue Cycle Management (RCM) continues to be a key focus area for healthcare providers, as is evident from the fact that administrative expenses account for nearly 20-25% of their total spend. Before COVID-19, healthcare providers were…
State of the Market
Dec. 18, 2020

Manu Aggarwal

Partner

Ankur Verma

Vice President

Abhinav Aggarwal

Practice Director

Priya Sahni

Vice President

Exploring Technology Frontiers to Unlock Superior Value from Operations: Revenue Cycle Management (RCM) Solutions State of the Market Report 2021

The healthcare provider industry has been plagued with numerous issues – care providers have been operating on thin margins due to high claims denials, increasing bad debts, and the higher cost of operations, partially because of…
Provider Compendium
Dec. 11, 2020

Manu Aggarwal

Partner

Naman Sharma

Abhinav Aggarwal

Practice Director

Revenue Cycle Management (RCM) Operations – Service Provider Compendium 2021

Revenue Cycle Management (RCM) Operations – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 26 RCM operations service providers. It offers a detailed profile of each RCM service provider – with a comprehensive…
Provider Compendium
Nov. 20, 2020

Shirley Hung

Partner

Sharang Sharma

Vice President

Chhandak Biswas

Vice President

Customer Experience Management (CXM) in EMEA – Service Provider Compendium 2021

Customer Experience Management (CXM) Services in Europe, Middle East, and Africa (EMEA) – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 21 CXM service providers operating in EMEA. It offers a detailed profile…
PEAK Matrix®
June 28, 2019

Shirley Hung

Partner

Sharang Sharma

Vice President

Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The CXM space is witnessing rapid shift to digitally driven CX, fueled by changing buyer demands. These changes are driving service providers to invest in digital capabilities across the board, instead of focusing on selective capabilities.…
PEAK Matrix®
Sep. 29, 2020

Shirley Hung

Partner

Sharang Sharma

Vice President

Chhandak Biswas

Vice President

Customer Experience Management (CXM) – Service Provider Landscape in EMEA with Services PEAK Matrix® Assessment 2020

The Customer Experience Management (CXM) market in Europe, Middle East, and Africa (EMEA) has experienced steady growth over the last few years, driven by increasing adoption of digital services and emerging verticals and countries. While economic…
Provider Profiles
Oct. 19, 2020

Shivani Mudgil

Senior Manager

Ankita Upadhyay

Senior Information Specialist

Vasu Kalra

Senior Information Specialist

Service Provider Snapshot | Firstsource

The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
PEAK Matrix®
Sep. 25, 2020

Manu Aggarwal

Partner

Naman Sharma

Abhinav Aggarwal

Practice Director

Revenue Cycle Management (RCM) Operations – Services PEAK Matrix® Assessment 2020

With an annual spend of about US$100 billion every year, Revenue Cycle Management (RCM) is a key focus area for service providers. While providers were already operating on thin margins, COVID-19 has further hit their cash…
Provider Compendium
Sep. 17, 2020

Shirley Hung

Partner

Sharang Sharma

Vice President

Aishwarya Barjatya

Practice Director

Customer Experience Management (CXM) – Service Provider Compendium 2020

The Customer Experience Management (CXM) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 34 CXM service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along with…
Provider Compendium
June 07, 2021

Anil Vijayan

Partner

Ashwin Gopakumar

Practice Director

Samikshya Meher

Practice Director

Utkarsh Shahdeo

Senior Analyst

Intelligent Document Processing (IDP) – Technology Vendor Profile Compendium 2021

Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
Provider Compendium
Aug. 14, 2020

Robin Jain

Practice Director

Banking BPS – Service Provider Compendium 2020

The Banking BPS – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 31 banking BPS service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along with Everest…
Provider Compendium
July 31, 2020

Manu Aggarwal

Partner

Naman Sharma

Healthcare Payer Operations – Service Provider Compendium 2020

The Healthcare Payer Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 29 healthcare payer operations service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along…
PEAK Matrix®
June 29, 2020

Shirley Hung

Partner

Sharang Sharma

Vice President

Aishwarya Barjatya

Practice Director

Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

The economic uncertainty created by COVID-19 has increased the focus on digital Customer Experience (CX) for enterprises in a scenario where they look to enhance customer experience and contain costs. Many service providers are experiencing a…
PEAK Matrix®
July 08, 2020

Robin Jain

Practice Director

Banking BPS Services PEAK Matrix® Assessment with Service Provider Landscape 2020

The banking BPS market is quite mature, with service providers enjoying client confidence, especially in markets such as the United States and the United Kingdom. Europe and emerging regions such as Asia Pacific, as well as…
PEAK Matrix®
June 09, 2020

Manu Aggarwal

Partner

Ankur Verma

Vice President

Healthcare Payer Operations – Services PEAK Matrix® Assessment 2020

Consumerism, the rise of digital, margin pressures, regulatory uncertainty, and value-based care are increasingly pushing healthcare payers to rethink their business models. Many payers – especially larger ones with multi-state presence – are strengthening their market…
Thematic Report
Oct. 12, 2020

Yugal Joshi

Partner

Alisha Mittal

Vice President

Abhishek Mundra

Practice Director

AS Yamohiadeen

Vice President

Sangamesh Kadagad

Practice Director

Cloud Management Platform Trailblazers: Top 10 Start-ups Creating Buzz in the Market

Enterprises are embracing cloud services from diverse vendors to get best-in-class services, mitigate risks, and avoid vendor lock-in. This poses a challenge, as every cloud platform is based on its unique, customized architecture, which is not…
Provider Compendium
Aug. 17, 2018

Sharang Sharma

Vice President

Contact Center Outsourcing (CCO) – Service Provider Compendium 2018

The CCO service provider compendium provides accurate, comprehensive, and fact-based snapshots of 30+ service providers in the CCO market. The study provides a detailed five-page profile of each CCO service provider assessed, which captures a comprehensive…
Provider Compendium
May 01, 2020

Anil Vijayan

Partner

Ashwin Gopakumar

Practice Director

Samikshya Meher

Practice Director

Utkarsh Shahdeo

Senior Analyst

Intelligent Document Processing (IDP) – Technology Vendor Profile Compendium 2020

Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
State of the Market
Sep. 14, 2018

Sharang Sharma

Vice President

Contact Center Outsourcing Annual Report 2018: Transforming Customer Experience Through a Digital-First Approach

Contact centers are transforming to adopt a digital-first approach, as many enterprises regard CX improvement as one of their top strategic priorities. This has fundamentally transformed the CCO market, as enterprises increasingly look for service providers…
State of the Market
Sep. 30, 2019

Shirley Hung

Partner

Sharang Sharma

Vice President

Customer Experience Management (CXM) Annual Report 2019: Delivering Next-generation Contact Center Services

The Customer Experience Management (CXM) industry is witnessing significant disruption in service delivery, as buyers are increasing their focus on digital solutions to reduce costs, optimize operations, and improve Customer Experience (CX). While traditional contact centers…

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