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  • PEAK Matrix®
    July 10, 2023

    The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments. Lines of business such as cards and…
  • State of the Market
    Feb. 25, 2021

    The pandemic has brought with it multiple challenges for organizations as well as service providers. The economic crisis associated with the pandemic and the need to rapidly adapt to a new remote working environment has affected…
  • Provider Compendium
    Feb. 12, 2021

    The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Compendium 2021 is a companion to Everest Group’s Multi-process Human Resources Outsourcing (MPHRO) Services Provider Landscape with PEAK Matrix® Assessment, which assesses 20 major MPHRO service providers. This…
  • PEAK Matrix®
    July 12, 2023

    The payments landscape is changing rapidly. Today, consumers have more payment options than ever before. This is primarily due to the unprecedented rise of FinTechs, PayTechs, and neo-banks, which introduce faster, innovative, and convenient transaction methods…
  • Provider Compendium
    Sep. 05, 2023

    The Asset and Wealth Management (AWM) space is transforming in terms of democratization of services, transfer of generational wealth, and increased demand for hyper-personalized and digital-first services. There is a growing focus on product and experience…
  • Provider Compendium
    Nov. 03, 2023

    The payments landscape is changing rapidly. Today, consumers have more payment options than ever before. This is primarily due to the unprecedented rise of FinTechs, PayTechs, and neo-banks, which introduce faster, innovative, and convenient transaction methods…
  • PEAK Matrix®
    June 30, 2023

    The Asset and Wealth Management (AWM) industry is undergoing multiple shifts, including the democratization of services, emergence of new client segments, the great transfer of generational wealth, and higher demand for hyper-personalized and digital-first services. There…
  • PEAK Matrix®
    Jan. 19, 2021

    The global Multi-process Human Resources Outsourcing (MPHRO) market grew at a steady rate in 2019 but experienced short-term disruption due to COVID-19 in 2020. While on the one hand, the pandemic impacted contract renewals and large-scale…
  • Provider Compendium
    Nov. 25, 2024

    Cybersecurity services’ demand in North America has significantly grown, driven by rapid digital transformation, evolving cyber threats, and heightened regulatory scrutiny. The attack surface has expanded as businesses adopt cloud-based infrastructures and remote work models, making…
  • Provider Compendium
    Dec. 06, 2022

    Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Compendium 2022 provides accurate, comprehensive, and fact-based snapshots of 37 CXM service providers in the Americas. It offers detailed profiles of each CXM service…
  • PEAK Matrix®
    May 31, 2023

    Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to…
  • PEAK Matrix®
    Nov. 22, 2022

    Revenue Cycle Management (RCM) platforms facilitate the management of administrative and clinical functions, such as claims processing, payment, and revenue generation, for healthcare facilities. Healthcare organizations are increasingly evaluating RCM platform providers based on the IT…
  • Provider Compendium
    Nov. 11, 2022

    Customer Experience Management (CXM) in EMEA – Service Provider Compendium 2023 provides comprehensive and fact-based snapshots of 25 CXM service providers in EMEA. It features their scale of operations, technology solutions, portfolio mix, and delivery locations,…
  • PEAK Matrix®
    Dec. 09, 2022

    The concept of open banking is no longer restricted to payment services. Open finance has widened its scope to include mortgages, wealth management, insurance, savings, and capital markets. These use cases are giving rise to concepts…
  • Provider Compendium
    Dec. 20, 2022

    Revenue Cycle Management (RCM) platforms facilitate the management of administrative and clinical functions, such as claims processing, payment, and revenue generation, for healthcare facilities. Healthcare organizations are increasingly evaluating RCM platform providers based on the IT…
  • Provider Compendium
    Jan. 12, 2023

    The wealth management industry has massively changed in the past few years due to the democratization of wealth management services, generational wealth transfer, rise of unconventional asset classes, and increased demand for hyper-personalized services. High Net…
  • PEAK Matrix®
    Dec. 19, 2022

    P&C insurers are increasingly looking to adopt third-party core platforms to address the limitations of legacy core systems and drive front-to-back-office transformation to future-proof their IT estates. Guidewire has emerged as a preferred core platform for…
  • PEAK Matrix®
    Aug. 31, 2022

    The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. Buyers showed a higher propensity to outsource and shifted their priorities with heightened awareness of…
  • PEAK Matrix®
    Aug. 12, 2022

    The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract…
  • PEAK Matrix®
    Sep. 06, 2022

    With enterprises focusing on digital transformation initiatives, the digital workplace services market underwent rapid recovery in 2021. It is expected to continue its strong growth trajectory in 2022, as enterprises attempt to drive maximum value from…

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