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  • Provider Compendium
    Nov. 20, 2020

    Customer Experience Management (CXM) Services in Europe, Middle East, and Africa (EMEA) – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 21 CXM service providers operating in EMEA. It offers a detailed profile…
  • PEAK Matrix®
    Dec. 11, 2020

    The early adopters of Pega were looking to adopt its core solutions to help them streamline and automate tedious and recurring back-end manual processes. However, enterprise expectations have evolved, and they are now looking to effectively…
  • PEAK Matrix®
    June 28, 2019

    The CXM space is witnessing rapid shift to digitally driven CX, fueled by changing buyer demands. These changes are driving service providers to invest in digital capabilities across the board, instead of focusing on selective capabilities.…
  • Provider Compendium
    Jan. 08, 2021

    The early adopters of Pega were looking to adopt its core solutions to help them streamline and automate tedious and recurring back-end manual processes. However, enterprise expectations have evolved, and enterprises are now looking to effectively…
  • PEAK Matrix®
    Sep. 29, 2020

    The Customer Experience Management (CXM) market in Europe, Middle East, and Africa (EMEA) has experienced steady growth over the last few years, driven by increasing adoption of digital services and emerging verticals and countries. While economic…
  • Provider Profiles
    Oct. 19, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Compendium
    Feb. 12, 2021

    The Life Sciences (LS) industry has been at the forefront of the COVID-19 response, ranging from carrying out drug trials and vaccine development to producing Personal Protective Equipment (PPE) and ventilators. There has also been a…
  • PEAK Matrix®
    Nov. 26, 2020

    While historically, global capital markets firms have been slow in addressing digital disruption, the COVID-19 pandemic has drastically accelerated their plan for organization-wide digital transformation. Muted growth outlook, a complex regulatory landscape, and the need to…
  • PEAK Matrix®
    Dec. 10, 2020

    The Life Sciences (LS) industry has been at the forefront of the COVID-19 response, from carrying out drug trials and vaccine development to producing Personal Protective Equipment (PPE) and ventilators. The industry was already growing significantly…
  • PEAK Matrix®
    Sep. 25, 2020

    With an annual spend of about US$100 billion every year, Revenue Cycle Management (RCM) is a key focus area for service providers. While providers were already operating on thin margins, COVID-19 has further hit their cash…
  • PEAK Matrix®
    Nov. 24, 2020

    Enterprises’ cloud consumption has experienced a dramatic shift – from a skeptical outlook toward the public cloud to going all in on the public cloud – in the last few years. More than 90% of enterprises…
  • Provider Compendium
    Jan. 15, 2021

    Life and Annuities (L&A) insurers are facing twin pressures – profitability pressures due to an interest rate decline globally and increasing legacy technology costs due to outdated core systems and a legacy technology backbone. This has…
  • PEAK Matrix®
    Dec. 01, 2020

    Enterprises’ cloud consumption has experienced a dramatic shift – from a skeptical outlook toward the public cloud to going all out on the public cloud – in the last few years. More than 90% of enterprises…
  • Provider Compendium
    Sep. 17, 2020

    The Customer Experience Management (CXM) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 34 CXM service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along with…
  • Thematic Report
    Aug. 31, 2020

    Market Vista™ report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of GBS centers, location…
  • Provider Compendium
    Sep. 18, 2020

    The Insurance Analytics & Insights (A&I) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 11 insurance A&I service providers. The research presents the providers’ scale of operations, technology solutions, and delivery locations, along…
  • PEAK Matrix®
    Nov. 20, 2020

    The rise of the sharing economy, rapidly evolving customer demands, the changing nature of risks, and significant COVID-19-caused shifts in the business environment have prompted carriers to institute new business models by enabling products, services, pricing,…
  • Provider Compendium
    June 07, 2021

    Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
  • PEAK Matrix®
    Nov. 11, 2020

    Enterprises’ cloud consumption has experienced a dramatic shift – from an initial skeptical outlook toward the public cloud to going all in on the public cloud – in the last few years. More than 90% of…
  • Provider Compendium
    Dec. 11, 2020

    The rise of the sharing economy, rapidly evolving customer demands, the changing nature of risks, and significant COVID-19-caused shifts in the business environment have prompted carriers to institute new business models by enabling products, services, pricing,…

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