Thematic Report (5) Viewpoint (2) Voice of the Partner (1)

Advanced General Intelligence (AGI) (1) Advanced materials & coatings (1) Africa (32) Agentic AI (17) AI ethics (1) AI infrastructure (5) AI platforms (9) AIOps (4) Analytics (2) Artificial intelligence (AI) (25) Australia/New Zealand (6) Autonomous vehicles (1) Benchmarking (4) Blockchain (1) Business case/ROI (1) Business continuity planning (BCP)/disaster recovery (DR) (8) Business intelligence (BI) (1) Business outcomes (2) Business Process Outsourcing (BPO) (31) Category management (1) Centers of Excellence (COE) (1) Central & Eastern Europe (48) Central America & Caribbean (21) China (5) Clinical trials (1) Cloud computing (1) Consumer preferences & behaviors (4) Contact center operations (20) Contact Center-as-a-Service (CCaaS) (11) Content moderation (CoMo) (10) Contingent staffing (2) Contract renewals (1) Contracting (3) Conversational AI (17) Customer experience management (CXM) (132) Customer feedback & satisfaction (CSAT, NPS, CES) (9) Customer insights & analytics (5) Data integration (2) Data management (1) Data visualization (0) Datacenter (1) DataOps (0) Deep learning (1) Demographics (1) Digital experience platforms (3) East Asia (15) Economy (5) Embedded systems (1) Employee engagement (7) Employer of Record (EOR) (1) Energy (1) Engineering (4) Enterprise applications (1) Finance & accounting (5) Financial planning & analysis (FP&A) (2) Financial risk (69) Generative AI (GenAI) (31) Geopolitical risk (79) Gig/contractor (2) Global Business Services (GBS) (43) Global Capability Center (GCC) (22) Global Engineering Center (GEC) (1) Global Technology Center (GTC) (1) HRTech (1) Human Capital Management (HCM) (1) Human Resources (HR) (7) Hyperscaler (2) Identify & access management (IAM) (3) Immigration (1) Impact sourcing (4) Independent Software Vendors (ISV) (2) India (25) Information & communication tech (4) Innovation (2) Insourcing (4) IT application development (1) IT application management & support (AMS) (2) IT applications (3) IT consulting (3) IT infrastructure (3) IT modernization (4) IT operations (3) IT service management (ITSM) (1) Joint Ventures (JV), Partnerships, and Alliances (5) Knowledge graph (1) Learning & development (1) Lending (1) Life insurance (1) Managed Services (3) Management reporting (67) Marketing (5) MarTech (2) Mergers & acquisitions (M&A) and divestitures (4) Metaverse (3) Middle East (22) Mindsets (1) Mortgages (1) Nearshore (74) North America (28) Offshore (64) Omnichannel support (2) Onshore (20) Operational risk audits & controls (68) Order-to-cash (O2C/OTC) (3) Outsourcing (18) Outsourcing process (4) Outsourcing strategy (7) Pandemic (2) Performance management (1) Pharmacy Benefits Manager (PBM) (1) Political systems (1) Pricing (10) Process automation platforms (13) Procurement (4) Procurement operations (40) Property & casualty insurance (1) Provider portfolio (2) Real-world evidence/data (RWE/RWD) (1) Record-to-report (R2R/RTR) (2) Reskilling (1) Responsible AI (4) RFP/RFI (6) Risk management (51) SalesTech (5) Self-service & chatbots (4) Shared services (6) Skills (10) Software product engineering (SPE) (1) South America (34) Southeast Asia (39) Stakeholder management (1) Strategic partner (7) Strategic sourcing (13) Supplier innovation (1) Supplier Performance Management (SPM) (4) Supplier Relationship Management (SRM) (1) Supplier risk management (68) Sustainability (4) Systems integration (SI) (2) Talent management (17) Target operating model (TOM) (1) Technology architecture (2) Telecom networks (1) The Philippines (10) Third-party risk management (TPRM) (40) Transformation (8) Trust & safety (14) Ukraine-Russia (1) Vendor Management Office (VMO) (2) Wealth management (1) Western Europe (33) Work from Home (WFH) (7) Workforce planning (14)

Abbott Laboratories (1) Accenture (5) Adobe (1) ADP (4) Akkodis (3) ALTEN (4) Amazon Web Services (AWS) (1) Arvato Systems (3) Atos (4) Bertrandt (4) Capgemini (4) CGI (4) Cognizant (4) Concentrix (4) Conduent (4) Cyient (4) DXC Technology (4) EPAM (4) EXL (4) EY (1) Genpact (4) Globant (4) Google Cloud Platform (GCP) (1) HCLTech (4) IBM (5) Infosys (5) Kyndryl (4) L&T Technology Services (4) LTI (4) Microsoft Azure (1) Mphasis (4) NTT DATA (4) Oracle (1) Persistent Systems (4) Salesforce (1) SAP (1) ServiceNow (1) TCS (5) Tech Mahindra (4) Teleperformance (4) TTEC (4) Unisys (4) Wipro (4) WNS (3)

Advanced SciTech Agentic and Process Automation ​Amazon Web Services (AWS) Application Services Artificial Intelligence (AI) ​Asset and Wealth Management​ Banking and Financial Services Intelligent Operations Banking and Financial Services IT Catalyst™ Clinical Development Technology Cloud and Infrastructure Services Contingent Staffing Contingent Workforce Management Contract Research Organization Services Customer Experience Management CX Excellence CXM Technology Cybersecurity Data and Analytics Digital Adoption Platforms (DAP) Digital Services Digital Workplace Employer of Record (EOR) Engineering Research and Development Enterprise Platform Services Everest Group Strategic Access | Consulting Everest Group Strategic Access | Investor Finance and Accounting Financial Crime and Compliance Forces & Foresight™ GBS and GCC Google Cloud Healthcare IT Healthcare Payer Intelligent Operations Healthcare Provider Healthcare Provider Intelligent Operations HealthTech Human Resources Insurance Intelligent Operations Insurance IT Insurance Technology (InsurTech) Insurance Third-Party Administration (TPA) Services Intelligent Document Processing (IDP) Lending and Mortgages Life Sciences Commercial Life Sciences Intelligent Operations Life Sciences IT Locations Insider™ Market Vista™ Marketing and Sales Services and Technology ​Microsoft Azure Microsoft Business Application Services Modern Application Development (MAD) Multi-country Payroll Outsourcing Excellence Payment Integrity Solutions Pricing Analytics as a Service Process Intelligence Procurement and Supply Chain ProcureTech R&D and Innovation Excellence Recruitment Retail and CPG Retirement Technologies Rewards and Recognition SAP Services Software Engineering Supply Chain Management (SCM) Services Sustainability Technology and Services Trust and Safety Value and Quality Assurance (VQA)

Abhishek Singh (1) Akshay Mathur (1) Arya Baranwal (4) Bhavyaa Kukreti (1) CJ Sengupta (1) Gunjan Mundra (1) Hrishi Raj Agarwalla (2) Kanishka Chakraborty (1) Kaustubh K (1) Kunal Anand (1) Nithya S (1) Prashray Kala (1) Ravi Joshi (4) Ravneet Kaur (4) Rohit (1) Rohit K (1) Vudikala Pramodh (1)