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Thematic Report March 30, 2026
Enterprise Voice: Decoding Provider Expectations for Global Capability Center GCC Support
The Global Capability Center (GCC) model is rapidly evolving, with enterprises expanding GCC mandates beyond operational efficiency toward innovation and enterprise-wide strategic impact. As GCCs mature and move up the value chain, enterprises are increasingly leveraging… -
Thematic Report March 05, 2026
Global Capability Centers (GCCs) Market Outlook for 2026 – What is Next for Providers
The Global Capability Center (GCC) market continues to expand steadily, with new setups growing at a Compound Annual Growth Rate (CAGR) of approximately 7%, bringing the total number of GCCs to more than 6,350 across offshore… -
Thematic Report Dec. 15, 2025
Accelerating Global Capability Center (GCC) Growth: The Rise of Provider-Supported GCC Setup Models
The Global Capability Center (GCC) landscape is on a sustained growth path, with offshore-nearshore centers expected to rise from around 6,000 in 2024 to nearly 7,000 by 2027. Many enterprises are exploring GCCs to secure talent,… -
PEAK Matrix® Sep. 30, 2025
Global Capability Center (GCC) Transformation Capabilities in India – PEAK Matrix® Assessment 2025
Global Capability Centers (GCCs) are rapidly evolving from cost-focused delivery hubs into strategic business transformation enablers. They now drive enterprise-wide innovation, enhance customer and employee experiences, and deliver measurable business impact. Key trends shaping this evolution… -
Viewpoint March 20, 2020
Navigating the Coronavirus Outbreak for Shared Services Organizations
As the world’s attention has increasingly turned towards the COVID-19 virus over the course of 2020, most shared services organizations have already triggered their business continuity plans and adjusted their operations. The uncertainty associated with a… -
Webinar Deck Feb. 04, 2020
Webinar Deck: Top Concerns in Talent Management for Shared Services: Lessons to Future-Proof Your Workforce
On February, 4 Everest Group hosted a webinar titled, "Top Concerns in Talent Management for Shared Services: Lessons to Future-Proof Your Workforce." Changing expectations for how Global Business Centers deliver value and innovation, combined with the… -
Thematic Report Sep. 25, 2017
United States Shared Services Landscape – Facing Digital Winds-of-Change in a Tight Labor Market
With the unemployment rates in the United States hitting a 16-year low and the digital revolution impacting the global services delivery, shared services in the United States are going through very interesting times. In the recent…
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