PEAK Matrix® (1)

Advanced materials & coatings (2) Africa (3) Agentic AI (9) AI platforms (5) AIOps (4) Analytics (3) Artificial intelligence (AI) (10) Asset management (1) Australia/New Zealand (2) BPaaS (4) Build-Operate-Transfer (BOT) (2) Business intelligence (BI) (2) Business outcomes (1) Business Process Outsourcing (BPO) (14) Cards & payments (16) Centers of Excellence (COE) (3) Central & Eastern Europe (16) Central America & Caribbean (1) Change management (1) Chemistry (2) ClimateTech (2) Clinical & care management (1) Cloud computing (5) Cloud security (1) Commercial banking (17) Consumer health (1) Consumer/retail banking (2) Contact center operations (4) Contact Center-as-a-Service (CCaaS) (3) Conversational AI (2) Customer experience management (CXM) (30) Customer feedback & satisfaction (CSAT, NPS, CES) (3) Cybersecurity (4) Data engineering (3) Data management (1) Digital experience platforms (2) Digital twins/industry 4.0 (1) East Asia (1) End-user computing (13) Energy (2) Energy storage (2) Engineering (2) Enterprise applications (2) Experience levels (XLAs) (1) Finance operations (1) Finance regulatory reporting & compliance (1) Financial compliance & controls (1) Financial Crime & Compliance (FCC) (6) Financial market infrastructure (1) Financial risk (1) Generative AI (GenAI) (6) Global Business Services (GBS) (3) Global Capability Center (GCC) (2) Global Engineering Center (GEC) (1) Healthcare payment & revenue integrity (1) Hyperscaler (5) Impact sourcing (2) India (3) Innovation (2) Intelligent Document Processing (IDP) (8) IT applications (2) IT infrastructure (4) IT modernization (1) Learning & development (1) Lending (5) Managed Services (12) Manufacturing engineering (2) Marketing (2) Marketing operations (2) Medical devices/MedTech (2) Middle East (5) Mortgages (5) North America (16) Offshore Development Center (ODC) (1) Outsourcing (4) Outsourcing strategy (1) Patient access (1) Process automation platforms (12) Process intelligence (2) Process orchestration (2) Revenue Cycle Management (RCM) (13) Risk management (1) Service Integration and Management (SIAM) (6) Shared services (1) Smart materials (2) South America (3) Southeast Asia (6) Strategic sourcing (2) Systems integration (SI) (2) Talent management (1) Telecom networks (5) The Philippines (1) Transformation (2) Western Europe (17) Workforce planning (1)

Abbott Laboratories (1) Accenture (6) ADP (4) Akkodis (3) Allscripts (0) ALTEN (4) Arvato Systems (3) Atos (4) Bertrandt (4) Birlasoft (1) Brightmark (0) Capgemini (5) CGI (5) Coforge (1) Cognizant (5) Computacenter (0) Comsys (0) Concentrix (4) Conduent (4) Cyient (4) Datamatics (1) Deloitte (1) DXC Technology (4) EPAM (4) EXL (5) EY (2) Firstsource (1) Fractal Analytics (1) Genpact (5) Globant (4) HCLTech (5) IBM (5) Infogain (1) Infosys (6) KPMG (1) Kyndryl (4) L&T Technology Services (4) LTI (5) Mphasis (5) NTT DATA (5) Parascript (0) Persistent Systems (5) PwC (1) TCS (6) Tech Mahindra (5) Teleperformance (4) TTEC (4) Unisys (4) Wipro (5) WNS (3) Zensar (1)

Catalyst™ GBS and GCC

Harshit Garg (1) Hrishi Raj Agarwalla (1) Ravneet Kaur (1) Sanchita Gupta (1) Yashika Roy (1)