Retail and Consumer Packaged Goods Services – Provider Compendium 2025 

Retail and Consumer Packaged Goods (RCPG) enterprises are under increasing pressure to transform amid economic uncertainties, changing consumer behaviors, and accelerated technology adoption. To remain competitive, these organizations are prioritizing operational efficiency, direct-to-consumer models, and personalized engagement, while also embedding sustainability into core strategies. This has elevated the role of external providers that can bring a combination of deep industry knowledge, digital expertise, and flexible delivery models. In this context, the report examines how providers are tailoring their offerings with gen AI, cloud-native solutions, and verticalized services to meet the specific needs of RCPG clients.

In this compendium, we present comprehensive and fact-based snapshots of the 27 providers featured across the Retail Services PEAK Matrix^® Assessment 2025 and CPG Services PEAK Matrix^® Assessment 2025. Each provider’s profile comprehensively outlines its service focus, key intellectual property / solutions, domain investments, and case studies. The assessment is based on Everest Group’s annual RFI process for calendar year 2025, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG services market.