As GBS organizations evolve from cost centers to strategic partners, legal services are becoming a key area of value-added support. This report provides a deep dive into how GBS centers are delivering legal operations, moving beyond basic support tasks to more complex, judgment-intensive services. It assesses legal services delivery’s maturity, the relative adoption across subprocesses, and the footprint of GBS legal delivery across key geographies. Enterprises are increasingly seeking scalable, compliant, and digitally enabled models to centralize legal operations and reduce external counsel reliance.
The report highlights the growing use of AI and intelligent automation in areas such as contract drafting, legal research, and compliance monitoring. Case examples illustrate how GBS centers are codeveloping legal technology solutions with enterprise stakeholders. Additionally, the report outlines the evolution of legal teams within GBS, from transactional roles to AI-enabled, strategic legal operations hubs.