Service Adoption in GBS – Focus on Procurement Services

Global Business Services (GBS) organizations are playing a growing role in delivering procurement services as enterprises push for cost efficiency, digital transformation, and strategic value from their support functions. This report analyzes how procurement delivery has evolved within GBS models, especially across offshore and nearshore centers. While transactional processes such as accounts payable and requisition-to-order are now widely centralized, judgment-intensive activities such as contract management and supplier performance monitoring are gaining adoption. Strategic functions remain largely in-house but are beginning to see traction within mature GBS setups.

The report offers detailed insights into the maturity of procurement services within GBS, common sourcing models by process type, and the role of technology – including automation, analytics, and AI – in enabling procurement transformation. It also presents a case study of a banking GBS that successfully implemented end-to-end S2P services. As organizations reassess their global delivery strategies, this report serves as a valuable benchmarking and planning tool for enterprise and procurement leaders.