Global Business Services as the Backbone for Enterprise Procurement (S2P) and Supply Chain Management (SCM) Services

Many organizations have adopted the global sourcing model to deliver corporate functions such as Finance & Accounting (F&A), Human Resources (HR), Source-to-Pay (S2P) in procurement, legal, marketing, real estate, and Supply Chain Management (SCM). These functions have different adoption maturity levels in Global Business Services (GBS) organizations. While F&A and HR are the oldest functions to be delivered from GBS centers, S2P and SCM processes have grown significantly over the years, with high adoption and penetration within GBS.
This report explores the various aspects of GBS delivery for HR and examines the adoption drivers, challenges, responses, and key locations leveraged for HR process delivery. It also evaluates adoption maturity across HR processes.