Procurement Outsourcing (PO) – Service Provider Landscape with Services PEAK Matrix® Assessment 2021

Following the COVID-19 pandemic, businesses are increasingly expecting procurement to drive business outcomes such as risk management, innovation, working capital optimization, and spend visibility, in addition to the function’s more traditional cost-saving responsibilities. Procurement Outsourcing (PO) service providers have played a crucial role in supporting enterprises to maintain the business continuity of procurement operations through their domain expertise and digital capabilities. They are fast becoming strategic partners, helping enterprises transform their procurement operations and driving the adoption of advanced digital technologies such as advanced analytics and RPA by leveraging in-house capabilities, partnership ecosystem, and targeted investments.

In this research, we present detailed assessments of 19 PO service providers featured on the PO Services PEAK Matrix® Assessment 2021. Each assessment provides a comprehensive picture of the service provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback to assist buyers in making sourcing decisions.