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  • Thematic Report
    May 31, 2024

    In 2024, gen AI emerges as a vital technology, enhancing capabilities of enterprises and providers in the application services sector. Enterprises are embedding gen AI in applications to drive operational efficiency, foster business innovation, and drive…
  • Thematic Report
    May 31, 2024

    In 2024, enterprises have prioritized cybersecurity due to increasing threats and sophisticated cyberattacks, pushing it to the forefront of business agendas. In this landscape, gen AI plays a vital role in enhancing cybersecurity capabilities. This report…
  • Thematic Report
    May 31, 2024

    For enterprises, HR outsourcing has evolved from focusing primarily on cost reduction to becoming a strategic enabler. The incorporation of gen AI to enhance employee experience, increase agility and flexibility, and deliver advanced insights and analytics…
  • Thematic Report
    May 31, 2024

    Gen AI has generated significant buzz among providers and enterprises, marked by frequent announcements that highlight its rapid progress. However, the adoption of gen AI in digital workplace tells a different story. In this study, we…
  • Thematic Report
    May 31, 2024

    2024 is a vital year for Customer Experience Management (CXM), as gen AI is transforming how businesses interact with their customers. In this report, we explore gen AI’s integration within the CXM value chain, highlighting its…
  • Thematic Report
    May 31, 2024

    In 2024, Trust and Safety (T&S) continues to be a top priority for online platforms due to the proliferation of harmful content and a tightening regulatory landscape. Gen AI, while contributing to the issue by enabling…
  • Provider Compendium
    May 16, 2024

    Intelligent automation serves as the cornerstone of modern enterprises, reshaping operational landscapes and driving efficiency at an unprecedented pace. To remain competitive and efficient in today’s fast-paced business environment, enterprises seek solutions that enhance productivity and…
  • Provider Compendium
    May 08, 2024

    Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), machine/deep learning, and generative AI and…
  • PEAK Matrix®
    April 04, 2024

    Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios. IDP uses AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to…
  • PEAK Matrix®
    March 28, 2024

    Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices. With…
  • Location Spotlight
    March 22, 2024

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Location Spotlight
    Feb. 14, 2024

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Blog
    Jan. 25, 2024

    Selecting the right Large Language Model (LLM) is critical for developing the best-suited generative AI (gen AI) solution. However, choosing an LLM on the number of parameters alone can be a costly mistake as larger size…
  • Location Spotlight
    Jan. 04, 2024

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Viewpoint
    Jan. 04, 2024

    In the realm of Intelligent Automation (IA), enterprises are increasingly turning to Intelligent Document Processing (IDP) to automate document processing and realize various business benefits. Generative AI, with its advanced Natural Language Understanding (NLU) and content…
  • Provider Compendium
    Dec. 22, 2023

    Generative AI, a new form of AI, is revolutionizing data generation with its ability to create realistic content, mirroring human creativity. Beyond its foundational role, generative AI significantly drives creative workflows, enhances content creation, and accelerates…
  • Location Spotlight
    Dec. 21, 2023

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • State of the Market
    Dec. 20, 2023

    Conversational AI is a network of advanced technologies and solutions, such as Intelligent Virtual Agents (IVAs) and agent assist, that communicate with each other to share information across systems, serving as a key enabler of front-…
  • Viewpoint
    Dec. 20, 2023

    Businesses, in their pursuit to establish a lasting influence on customers, are striving to create connected experiences. To maintain customer engagement, businesses must prioritize personalization and, more importantly, provide contextual information during key moments in the…
  • Provider Snapshot
    Dec. 15, 2023

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market position and refining…

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